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Job Description
Bilingual Patient Referral Clerk Aspire Neuropsychological Services - 4.5 Walnut Creek, CA Job Details Full-time $20 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 403(b) Life insurance Qualifications Spanish Customer communication Medical office experience English Medical scheduling Administrative experience Full Job Description About Aspire Neuropsychological Services At Aspire, we believe everyone deserves the chance to live an emotionally healthy life.
Our mission is simple:
to guide clients through life's challenges with compassion, insight, and expert care. We are passionate about breaking down the stigma surrounding mental health and fostering a culture of awareness, acceptance, and growth. We proudly serve children, teens, and adults through a wide range of services, including therapy, neuropsychological and psychological testing, and specialized evaluations for Autism Spectrum Disorder (ASD), ADHD, learning differences, and more. Why You'll Love Working Here Be part of a small, women-led private practice where your contributions matter. Join a supportive, collaborative team that values open communication and fresh ideas. Work in a positive, inclusive environment that celebrates diversity and individuality. Enjoy growth opportunities as Aspire continues to expand. Work alongside a dedicated team focused on improving the lives of children, adults, and families. If you thrive in a role where you can take initiative, work independently without micromanagement, and still feel the strength of a team behind you, this is the place for you.
Your Role:
Patient Referral Coordinator As our Patient Referral Coordinator, you will play a critical role in ensuring patients have a seamless experience from referral through scheduling and intake. You will serve as a liaison between patients, referral sources, insurance companies, and clinical staff to ensure referrals are processed accurately and efficiently. What You'll DoReferral & Intake Coordination Receive, review, and process incoming patient referrals. Verify referral information for accuracy and completeness. Contact patients to discuss services, scheduling, and next steps. Coordinate intake appointments and maintain referral tracking systems. Follow up on missing documentation and outstanding referrals. Patient & Provider Communication Provide exceptional customer service in both English and Spanish. Coordinate communication between patients, providers, schools, physicians, and clinical staff. Maintain professionalism and empathy when working with families seeking services. Administrative Support Maintain accurate patient records and referral documentation. Upload, scan, and organize medical records and reports. Assist with incoming calls, emails, faxing, and general office support. Ensure compliance with HIPAA and confidentiality requirements. Keep the office organized, professional, and patient-ready. Experience Minimum of 2 years of medical office, referral coordination, scheduling, insurance verification, or healthcare administrative experience preferred.
Pay:
$20.00 per hour
Benefits:
401(k) 403(b) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance
