Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
IS
International SOS Government Medical Services
Medical Support Assistant
Choose a Location
This role is available in multiple locations. Pick one to apply.
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Colorado data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,730 / year median in Colorado
+7% projected growth
Job Description
Company DescriptionSupport veteran-focused outpatient care where accurate scheduling, responsive patient communication, and coordinated administrative support help Veterans access the healthcare services they need.
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Job DescriptionYou'll help Veterans access timely healthcare by coordinating appointments, supporting patient communications, maintaining accurate medical documentation, and helping clinical teams manage patient workflows. Working alongside providers and interdisciplinary healthcare teams, you'll manage scheduling activities, assist with referrals, respond to patient inquiries, and help ensure efficient clinic operations while delivering professional customer service to Veterans and their families.
Key ResponsibilitiesSchedule, reschedule, and coordinate patient appointments while helping manage provider schedules in accordance with Veterans Health Administration (VHA) scheduling guidelines.
Coordinate referrals and appointments with specialty clinics to help ensure timely access to ongoing patient care.
Review, document, scan, upload, and maintain clinical and administrative information within the electronic health record (EHR).Obtain and update patient demographic and medical information while ensuring accurate documentation and record maintenance.
Respond to telephone calls, secure messages, chat messages, and patient inquiries while accurately routing communications to the appropriate clinical or administrative staff.
Welcome Veterans and visitors by assisting with patient check-in, check-out, registration, and appointment-related inquiries while directing questions to the appropriate staff.
Communicate effectively with internal and external customers to coordinate appointments, services, and administrative activities.
Provide patients with administrative information that helps resolve concerns while referring all medical questions to the appropriate healthcare professional.
Support clinical staff by providing guidance on established administrative processes and scheduling procedures.
Perform additional administrative and patient support duties as assigned to maintain efficient daily clinic operations.
Maintain patient privacy and confidentiality while following HIPAA, VA, and organizational policies.
QualificationsRequirementsHigh school diploma or GED.6+ months of customer service experience.
U.S. Citizen or Permanent Resident Card is required.
Oral and written English proficiency.
Basic computer proficiency.
Typing speed of at least 50 words per minute.
Working knowledge of basic medical terminology.
Ability to obtain and maintain a VA Public Trust clearance.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO)
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Job DescriptionYou'll help Veterans access timely healthcare by coordinating appointments, supporting patient communications, maintaining accurate medical documentation, and helping clinical teams manage patient workflows. Working alongside providers and interdisciplinary healthcare teams, you'll manage scheduling activities, assist with referrals, respond to patient inquiries, and help ensure efficient clinic operations while delivering professional customer service to Veterans and their families.
Employment Type:
Full-TimeThis position is contingent upon contract award.Key ResponsibilitiesSchedule, reschedule, and coordinate patient appointments while helping manage provider schedules in accordance with Veterans Health Administration (VHA) scheduling guidelines.
Coordinate referrals and appointments with specialty clinics to help ensure timely access to ongoing patient care.
Review, document, scan, upload, and maintain clinical and administrative information within the electronic health record (EHR).Obtain and update patient demographic and medical information while ensuring accurate documentation and record maintenance.
Respond to telephone calls, secure messages, chat messages, and patient inquiries while accurately routing communications to the appropriate clinical or administrative staff.
Welcome Veterans and visitors by assisting with patient check-in, check-out, registration, and appointment-related inquiries while directing questions to the appropriate staff.
Communicate effectively with internal and external customers to coordinate appointments, services, and administrative activities.
Provide patients with administrative information that helps resolve concerns while referring all medical questions to the appropriate healthcare professional.
Support clinical staff by providing guidance on established administrative processes and scheduling procedures.
Perform additional administrative and patient support duties as assigned to maintain efficient daily clinic operations.
Maintain patient privacy and confidentiality while following HIPAA, VA, and organizational policies.
QualificationsRequirementsHigh school diploma or GED.6+ months of customer service experience.
U.S. Citizen or Permanent Resident Card is required.
Oral and written English proficiency.
Basic computer proficiency.
Typing speed of at least 50 words per minute.
Working knowledge of basic medical terminology.
Ability to obtain and maintain a VA Public Trust clearance.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Privacy Disclaimer:
Policy LinkBy clicking "I'm Interested" and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO)