Essential Functions:

Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)\nTalks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)\nWorks collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)\nChecks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)\nMeets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)\nProvides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)\nEnsures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)\nServes as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Education:

No High School Diploma and/or

No GED Required Work Experience:

No experience required

Licenses:

Knowledge, Skills and Abilities:

Organization and Attention to detail\nEffective communication\nAbility to Problem Solve\nAbility to prioritize workflow and determine priority\nAbility to demonstrate professional work behavior by following Denver Health guidelines/policies\nAbility to multi-task and handle a high volume of tasks at one time\nAbility to enter data quickly and accurately\nAbility to complete daily work by the end of the shift\nAbility to work collaboratively with a team\nAbility to type 25 wpm.\nKnowledge of Microsoft Office Suite.\nFamiliarity with Epic Shift Work Type Regular Salary $21.00 - $24.93 / hr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays\n100% paid parental leave up to 6 weeks\nImmediate eligibility for retirement plans with employer contribution up to 9.5%\nGenerous medical, dental, vision plans in addition to employer paid disability and life insurance.\nComprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center\nFree RTD EcoPass (public transportation)\nChildcare discount programs & exclusive perks on large brands, travel, and more\nTuition reimbursement & assistance\nEducation, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways\nProfessional clinical advancement program & shared governance\nPublic Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program\nNational Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. 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