Patient Access Lead

Patient Access Lead- Full-time days with nights and weekends as needed Full-time benefits are the following: Medical, dental, vision, paid time off, paid sick time, 403(b) retirement program, life insurance plans, shift differentials, workers' compensation The deadline to apply is July 31, 2026 Leadville, Colorado is a historic Victorian-era mining town and the highest incorporated city in the United States, situated at 10,152 feet—nearly two miles above sea level. Nestled in the heart of the Rocky Mountains and surrounded by iconic 14,000-foot peaks such as Mount Elbert and Mount Massive, Leadville offers breathtaking alpine scenery and a truly authentic mountain-town experience. Unlike larger resort communities known for luxury retail and high tourist traffic, Leadville retains its genuine Colorado character. The town is known for its welcoming, community-focused atmosphere, historic architecture, and rich mining heritage. With no major chain stores and a vibrant mix of long-time residents, outdoor enthusiasts, and local families, Leadville offers a distinctive environment where neighbors know each other and small-town values remain strong. Leadville has a close-knit population of approximately 2,600-3,000 residents, with roughly 7,700 people across Lake County. The area offers a peaceful rural-suburban setting without the congestion of larger mountain destinations. Residents enjoy exceptional year-round outdoor recreation, including hiking, biking, and fishing at nearby lakes such as Turquoise Lake and Twin Lakes. Winter activities include skiing and snowshoeing at Ski Cooper, a family-friendly ski area just outside town. The community also hosts renowned endurance events such as the Leadville Race Series, attracting athletes from around the world. St. Vincent General Hospital District—commonly known as St. Vincent Health—has served the Leadville community since the late 1800s, with roots dating back to 1879. As a critical access hospital, the organization provides essential healthcare services to local residents and visitors across Lake County and the surrounding high-country region. St. Vincent Health offers a comprehensive range of services, including: 24/7 emergency department and ambulance services Primary and family medicine Visiting specialty care (including cardiology, urology, general surgery, pain management, podiatry, and ophthalmology) Minor elective outpatient procedures Physical therapy and rehabilitation services Diagnostic imaging and laboratory services Occupational health and sleep studies The organization is known for its collaborative, team-oriented culture, where healthcare professionals work closely together in a supportive rural hospital environment. Employees often cite the opportunity to make a meaningful impact in a small community, maintain a strong work-life balance, and enjoy competitive benefits—including retirement plans, shift differentials, and benefits eligibility for many part-time roles. Working at St. Vincent Health offers the unique opportunity to combine a rewarding healthcare career with an exceptional mountain lifestyle. For individuals seeking purposeful work, strong community connections, and access to world-class outdoor recreation, Leadville provides a rare and inspiring place to live and serve. High school diploma or GED equivalent Associates degree on Business Administration, Healthcare Administration or other related field preferred One (1) year of experience in front desk, clerical, scheduling, and customer service in a hospital or medical office environment is preferred advanced knowledge of electronic medical records Supervisory experience required Working knowledge of basic office equipment and office computer programs Excellent communication, verbal and written skills Excellent organizational skills Excellent customer service and interpersonal skills The Patient Access Lead oversees the day-to-day operations and flow of the registration department. The Patient Access Lead will be responsible for the monthly schedule, ensuring all points of entry in the hospital and ancillary areas are adequately staffed for all shifts, and working closely with the Director of Revenue Cycle to ensure smooth operations. The Patient Access Lead will be responsible for training new Patient Access Registrars, signing off competencies with new employees, and being a resource for all Patient Access Employees. The Patient Access Lead will promptly reassign all missing slips back to staff for corrections. Will cover shifts as needed. The Patient Access Lead will attend meetings as needed. Any other duties as assigned. Patient Access Lead Welcome and greet all patients and visitors, in person or over the phone. This crucial role requires consistent, polite, and effective communication Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette, and direct calls to the appropriate department or staff. Serve as the "Keeper of the Gates." No one should pass by the front desk without being greeted, asked to sign in on a Visitors Log (and out as they leave), or assisted with their needs. Compile and complete medical charts, reports, and correspondence as needed. Interview patients to complete insurance and privacy forms. Complete the Medicare inpatient paperwork for inpatient Medicare patients. Complete the admission packet for Swing patients. Collect insurance co-pay payments and post amounts paid to patient accounts. Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information. Make self-pay collection calls on open balances. Train staff on collection techniques. Communicate with the patient, clinical staff or other hospital employees regarding delays or other possible situations. Respond to inquiries by patients, prospective patients, and visitors in a courteous manner, maintaining HIPAA guidelines. Responsible for maintaining the waiting area to present a clean and organized space. Keep the front registration desk and waiting room supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Protect patient confidentiality by ensuring that protected health information is secured by not leaving it in plain sight and logging off the computer before leaving it unattended. Maintain all department "on-call" lists. Perform all other duties as assigned. Sedentary work with prolonged periods of sitting and exerting up to 10 pounds of force.