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Job Description
Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and well-being of our community. We're hiring full-time Medical Support Staff Float to work at our various Health Solutions Offices . What You'd Be Doing As a member of the Medical Support Staff Float , you would be working in a fast-paced medical, behavioral healthcare, and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.
RESPONSIBILITIES
: Under the supervision of the
Support Services Director, Medical Support Staff Float:
Provides exemplary internal and external customer service on phone or in person. Work hours between 6am and 8pm, and work at locations throughout Pueblo, Huerfano, and Las Animas Counties Covers front desk reception as needed. Operates switchboard/reception phone. Actively engages with individuals who might be experiencing behavioral health or medical crises Scans and uploads records to the electronic health record. Verifies client payer eligibility. Schedules client appointments as requested. Processes Release of Information requests. Balances cash drawer/box. Maintains client electronic health records as needed. Completes client phone enrollments. Completes other department task requests as needed. Performs other duties as assigned by supervisor or director.
DESIRED ATTRIBUTES
Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity. Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through. Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work. Has the ability to inspire and model collaborative teamwork. Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility.
PHYSICAL REQUIREMENTS
Requires standing, sitting, driving, and walking for prolonged periods of time Occasionally lifts and carries items up to 20 pounds Requires working under stress in emergency situations Requires normal range of hearing and eyesight to record data electronically and communicate with clients Occasional exposure to communicable diseases and bodily fluids Requires frequent use of hands and fingers to operate a computer keyboard and mouse What You'll Like About Us Competitive pay. $17.22 an hour (Depends on education and related experience) Generous benefits package. For most positions, includes paid holidays, generous PTO , Subsidized YMCA membership, tuition reimbursement, and
FSA Insurance:
Medical, Dental, and Vision , with low deductibles. Also, Wellness benefits program available. EAP, Teladoc, LifeLock, Direct Path, Life and AD&D Retirement 403(b) with employer match up to 6%
Additional Insurance:
FSA, Voluntary Life, Allstate Voluntary benefits School age childcare Employee recognition and celebrations Warm and friendly work environment in which staff respect and learn from one another Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties. What We're Looking For—The Must-Haves A high school/general equivalency diploma One year of secretarial experience Basic computer and keyboarding skills Knowledge of appropriate boundaries and flexibility Excellent interpersonal relationship skills Current Colorado Driver License and access to transportation during work hours What We'd Like to See in You—The Nice-to-Haves Medical support experience Ability to speak Spanish Health Solutions expects all staff to Adapt to change in the workplace and use change as an opportunity for innovation and creativity. Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through. Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work. Inspire and model collaborative teamwork and Human Kindness; and Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.
