Location:

Putnam, CT (

Primary Site:

Hospital)\nThis position is not assigned to a single, fixed location. While the primary site is the hospital in Putnam, team members may be scheduled to work at other Day Kimball Health locations as needed.\nDay Kimball Health reserves the right to modify the assigned work location, including Danielson and the Plainfield site, at any time based on operational needs.\n

Laboratory Service Specialist Benefits Summary:

Earned Time Off

including personal time & holidays\nSick Time Educational / Loan Reimbursement
up to $5,000 per fiscal year for full-time (36-40 hours) employees up to $2,500 per fiscal year for part-time (20-35 hours)\nPay-for-Performance Opportunities\nShift Differentials
Additional pay for evening, night, or weekend shifts (where applicable)\nCareer Pathways
internal growth, leadership development, and mentorship\nMedical, Dental, and Vision Insurance\nHealth Savings Account (HSA) or Flexible Spending Account (FSA)\nPharmacy Plan\n401(k) Retirement Plan
With eligible employer contribution\nLife Insurance
Basic and supplemental coverage options\nShort-Term & Long-Term Disability Insurance\nCritical Illness & Accident Insurance\nPet Insurance\nEmployee Perks
Recognition programs, Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay\n

Laboratory Service Specialist Summary:

As the Laboratory Service Specialist, you will be a vital member of a dynamic team responsible for… Under the direction of the Front Office Manager, the Lab Service Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Greets patients, relatives, or patient representatives to gather and record demographic information for various laboratory records and provision of care. Functions as communication center of Laboratory Services by routing people and telephone calls appropriately. Interprets and replicates written physician requests into the lab system quickly and accurately with minimum of supervision.

Laboratory Service Specialist Job Responsibilities:

\nGreets and interviews patients to obtain required information to complete the registration check before placing orders in the Laboratory Information System. Knows over 1,300 alpha codes in the LIS for order entry of the physician's order.\nKnows where to locate standing orders, faxed orders, previously ordered (i.e., Oncology) and pre-employment orders from Employee Health.\nAnswers all incoming calls and transfers to appropriate person/Lab department in a timely courteous manner.\nIs aware of locations of off-site service centers and courier runs so that patients can access Lab services efficiently and cost-effectively.\nDistributes Lab reports appropriately.\nMaintains Order Facilitator through indexing electronic requisitions and archiving/scanning billed orders\nResolves problems and discrepancies from previous days work.\nFollow up on incomplete registrations by contacting Physician office or patient at home to get complete information, including diagnosis for ABNs\n

Laboratory Service Specialist Education and Experience Requirements:

\nValid driver's license and proof of current liability insurance as well as reliable vehicle required\nKnowledge of Healthcare insurance preferred\nComputer literacy required\nHigh school graduate or equivalent, Knowledge of Medical Terminology preferred.\nExperience with computer entry, customer service and medical office preferred.

Laboratory Service Specialist Knowledge, Skills, and Abilities:

\nAbility to interact with the public in a courteous, efficient and empathetic manner.\nAbility to work calmly and effectively under stressful conditions.\nAbility to concentrate on detailed and repetitive record keeping.\nAbility to work effectively with other members of the team.\nMaintains a thorough knowledge of departmental policies, especially Standard Precautions.\nAbility to review orders and verify correctly:\nRequisition date\nPatient's name is clearly written\nDate of birth\nMD identification in ordering/copy to fields\nMD Signature and Diagnosis Code\nAbility to receive specimens and explain specimen collection containers/directions to patients.\nCalls physician office if question on test requisition.\nEnsures registration data in Sunquest transmitted through interface is correct for patient.\nAbility to perform order entry on a patient with multiple physicians/same tests; forward any required crediting to appropriate person.\nPerforms and maintains Call Backs or faxes on Laboratory tests as they are required and resulted. Why Choose Day Kimball Health? The Care You Need. Close to Home. For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth. Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment. Are you ready to apply your expertise at the largest employer in northeastern Connecticut, known for its commitment to excellence in individualized care? 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Laboratory Service Specialist Job, 1st Shift, 32 hours, Lab Department