A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Northwest Florida Community Hospital is seeking a detail-oriented and customer-focused Patient Financial Services Support team member to join our Fiscal Services Department. This position provides administrative and financial support for patient accounts, helping ensure accurate billing, payment processing, insurance verification, and exceptional customer service. The ideal candidate is organized, dependable, and committed to maintaining patient confidentiality while assisting patients with billing and financial questions.
Essential Duties & Responsibilities:
Assist patients with billing inquiries, payment arrangements, and account questions in a professional and courteous manner. Process patient payments and maintain accurate financial records. Review and update patient demographic and insurance information. Verify insurance coverage and assist with insurance-related account issues. Work with insurance companies regarding claim status, denials, and payment discrepancies. Process correspondence related to patient accounts, including statements and financial assistance documentation. Maintain accurate documentation within the hospital's billing system. Assist with payment posting, account reconciliation, and other fiscal support duties as assigned. Respond to patient and third-party inquiries by phone, email, and in person. Ensure compliance with HIPAA, hospital policies, and applicable federal and state regulations. Collaborate with other hospital departments to resolve patient account concerns. Perform general clerical and administrative duties to support the Fiscal Services Department. Qualifications High school diploma or GED required; associate degree in business, accounting, healthcare administration, or a related field preferred. Previous experience in healthcare billing, patient financial services, medical office, insurance, or customer service preferred. Knowledge of medical terminology, insurance plans, Medicare, Medicaid, and commercial insurance is preferred. Strong computer skills, including Microsoft Office and the ability to learn hospital billing software. Excellent communication, customer service, and problem-solving skills. Strong attention to detail with the ability to prioritize multiple tasks in a fast-paced environment. Physical Requirements Prolonged periods of sitting while working at a computer. Frequent use of hands for typing and operating office equipment. Occasional standing, walking, bending, and reaching. Ability to lift and carry up to 20 pounds. Ability to communicate effectively in person and over the telephone. Why Join Northwest Florida Community Hospital? At Northwest Florida Community Hospital, you'll become part of a close-knit team dedicated to providing exceptional care to our community. We offer a supportive work environment with opportunities for professional growth and development.
Full-time benefits include:
Competitive pay Medical, dental, and vision insurance Life and disability insurance Paid Time Off (PTO) Employee Assistance Program (EAP) Voluntary 401(k) retirement savings plan with employer match Opportunities for career advancement
Schedule:
Full-Time Monday - Friday 8:00 a.m. - 4:30 p.m. No weekends, holidays, or on-call requirements. (Subject to departmental needs.) Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job. Final confirmation of any job offer will be contingent upon the successful completion of all pre-employment requirements, including a pre-employment drug screening and background screening. Failure to submit to either screening, falsification of any screening information, or a positive finding on a drug test will result in removal from consideration for employment for a period of one year.
