Orthodontic Patient Care Representitive

Growing orthodontic practice is looking for an energetic, responsible and enthusiastic Patient Care Representative that has knowledge in insurance who can join our amazing team. This position is a combination of patient interaction and administration under the direction of the Office Manager. Must be willing to travel between offices. Position is full time with hours ranging from 30-40 hrs. per week. Bilingual required (English-Spanish) Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration
• Schedule patient appointments within operational standards.
• Confirm patient appointments
• Complete insurance verifications two (2) business days prior to patients' visits to determine coverage and benefit life-time max.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly, and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• Closing out the day
• Participate in morning huddle and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned. Knowledge, Skills, and Abilities
• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as Orthotrac and Wave preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification) Previous insurance and/or dental office experience preferred. Previous experience with orthodontic or other specialty practices preferred.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Paid time off Vision insurance Ability to

Commute:

Estero, FL 33928 (Required) Ability to

Relocate:

Estero, FL 33928: Relocate before starting work (Required)

Work Location:

In person