Patient Care Liaison

Full Time Hollywood, FL Posted 3 days ago Where Operational Excellence Becomes Part of the Patient Experience At My Psychiatrist, patient care is shaped by more than clinical treatment alone. It's shaped by the way patients are welcomed. The way communication is handled. The way every step feels organized, responsive, and intentional. The Patient Care Liaison plays a critical role in creating that experience. This is not a traditional front desk position. It is a highly coordinated patient-facing role designed to support continuity of care, provider workflow, and the overall experience patients have once they enter our system. We are looking for someone who combines professionalism, structure, communication precision, and emotional intelligence—someone who understands that the details behind care matter just as much as the care itself. The Why Behind the Role Mental healthcare works best when patients feel guided, informed, and supported throughout their care journey. That requires more than scheduling. It requires follow-through, organization, responsiveness, and the ability to create trust through consistency. At My Psychiatrist Hollywood, the Patient Care Liaison helps ensure patients never feel lost in the process. Your role becomes the bridge between patients, providers, and the systems that keep care moving forward efficiently and professionally. The Role As a Patient Care Liaison, you will support daily clinic operations by coordinating patient communication, appointment readiness, scheduling continuity, and provider workflow support.

You will work closely with:

Patients Providers Clinical teams Operations staff Your work directly impacts: Patient experience Provider efficiency Scheduling continuity Clinical workflow organization Care coordination across the practice What You'll Own Patient Experience & Appointment Coordination Welcome and greet patients arriving for in-person appointments with professionalism and warmth Help create a calm, organized, and supportive office environment Notify providers promptly when patients are ready for their appointments Outbound Communication & Patient Engagement Conduct outbound calls to existing patients to check them into appointments Schedule follow-up appointments with accuracy and efficiency Utilize HIPAA-compliant texting platforms for: Appointment reminders Rescheduling coordination Patient communication and follow-up support Guide patients through next steps with clarity and professionalism Systems, Documentation & Workflow Support Accurately document all patient interactions within EHR systems Maintain real-time accuracy across scheduling and patient records Ensure HIPAA compliance and confidentiality standards at all times Partner closely with providers and clinical teams to support efficient daily workflows Escalate patient concerns appropriately and follow through to resolution Non-Negotiable Requirements Required Bilingual English & Spanish 1+ years of experience in healthcare, patient coordination, front desk, or customer service environments Strong communication and organizational skills Experience working with EHR systems and scheduling workflows Comfort using texting platforms and digital communication tools Ability to multitask while maintaining professionalism and accuracy High attention to detail and operational follow-through What Success Looks Like Successful Patient Care Liaisons at

My Psychiatrist:

Create organized and seamless patient experiences Maintain calm and professionalism in fast-paced environments Communicate proactively and clearly Support providers through strong workflow coordination Take ownership of outcomes—not just assigned tasks Build trust through consistency, responsiveness, and follow-through Patients feel supported. Providers feel prepared. The system runs smoothly. What You'll Find Here Compensation & Benefits Competitive compensation Medical, dental, and vision insurance 401(k) with employer match PTO + paid holidays Infrastructure & Growth Structured onboarding and training Strong operational systems and clinical support Growth opportunities within patient experience and operations leadership A collaborative physician-led environment focused on quality and accountability Environment A modern mental health organization intentionally designed around patient access and continuity of care A team that values professionalism, ownership, structure, and human connection An organization scaling thoughtfully—with systems built to support both patients and staff Why This Role Matters Every patient interaction reinforces trust in the care journey. The Patient Care Liaison helps ensure patients feel: Supported Informed Prepared Guided through the process with professionalism and clarity That consistency shapes the overall experience of care—and directly impacts whether patients continue engaging in treatment. Why My Psychiatrist My Psychiatrist is one of Florida's fastest-growing physician-led mental health organizations.

Our integrated platform includes:

Psychiatry Talk therapy Psychological testing TMS & neuromodulation

SPRAVATO

® Patient access operations We are building systems designed to support both clinicians and patients—creating mental healthcare that is scalable, human, and built to last. Ready to Build Something That Matters? If you value structure, communication, accountability, and meaningful human impact— See yourself here? Let's talk.

Reach out directly:

diana.paul@mypsychiatrist.com To apply for this job email your details to dianapaul@mypsychiatrist.com