Patient Account Representative Insight Global - 3.8 Jacksonville, FL Job Details Full-time | Contract $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Health insurance authorizations Managing customer accounts Medicare Accounts receivable management Medical insurance coverage verification Meditech HIPAA Financial issue resolution Medicaid health insurance Medical billing and coding communication with insurance companies Medical debt collection accounts Medical claim status updates Collections account management Patient collections management Full Job Description

REQUIRED SKILLS AND EXPERIENCE 1-2

years working with patient accounts and resolving issues Familiar with various insurance carriers (BCBS, Tricare, Medicare, Medicaid, etc.) Manage patient accounts from claim submission through final account resolution. Verify insurance eligibility, benefits, coverage, and authorization requirements. Review and resolve denied, rejected, underpaid, and unpaid claims. Follow up with insurance carriers regarding claim status and payment delays. Day-to-Day Responsibilities Process patient and insurance payments, adjustments, refunds, and account transfers. Investigate billing discrepancies and identify appropriate corrective actions. Educate patients regarding insurance benefits, account balances, and payment options. Establish and maintain payment arrangements according to organizational policies. Maintain accurate documentation of all account activity within billing systems. Review aging reports and prioritize high-dollar and delinquent accounts. Coordinate with billing, coding, payment posting, and collections teams to resolve account issues. Ensure compliance with HIPAA, CMS, Medicare, Medicaid, and payer guidelines. These activities are commonly performed by healthcare revenue cycle professionals managing patient accounts and reimbursement processes.

NICE TO HAVE SKILLS AND EXPERIENCE

Meditech Expanse IRF OnBase TheraOffice Quadax Availity

JOB DESCRIPTION

The Patient Account Representative is responsible for resolving patient account issues, coordinating insurance follow-up activities, collecting payments, reviewing account balances, and ensuring accurate billing and reimbursement. This position works closely with patients, insurance carriers, providers, and internal revenue cycle teams to maintain account accuracy and enhance the patient financial experience. Responsibilities commonly include insurance verification, claim resolution, payment posting, collections, and account follow-up activities.

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person