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CH
Cardinal Health
Patient Concierge, Front Desk Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Florida data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,237 / year median in Florida
+8% projected growth
Job Description
What Patient Concierge contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Bardmoor Cancer Center. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success. Responsibilities Greet patients and families Answer center telephones, distribute faxes, and prepare customer files Schedule patient appointments Receive and correctly record receipts of patient payments Enter, verify and update patient demographic and insurance information Process requests for records from outside sources Scan data into document imaging software Regular attendance and punctuality Contributes to team effort by accomplishing related results as needed Ensures that all processing and reporting deadlines are consistently achieved Perform any other functions as required by management Qualifications Ability to work a flexible schedule as necessary Ability to type 40 wpm, preferred High School Diploma or equivalent experience, preferred Knowledge of medical terminology, preferred One year of medical office experience, preferred Experience accessing and updating an EMR system, preferred What is expected of you and others at this level Applies acquired job skills and company policies and procedures to complete standard tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with supervisor or senior peers on complex and unusual problems Location Bardmoor Cancer Center 8787 Bryan Dairy Rd #120 Largo, FL 33777 Anticipated hourly range: $15.70 per hour - $22.50 per hour Bonus eligible: