Patient Care Representative I - Pharmacy Technician - FT - Days - Memorial Home Infusion

Location:

Miramar, Florida At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing "A-rated" patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.

Summary:

Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients and providers. In addition, acts as a conduit in collecting key patient information and coordinate delivery of care and service, including medication order, refill and delivery or shipping process.

Responsibilities:

Assists with patient intake process and patient assistance activities.

Collects, document and reviews all needed information to ensure timely coordination of care.

Notifies clinical staff with any patient side effect and/or request from providers, patient or caregiver.

Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. Tracks packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.

Serves as a liaison between other departments within the pharmacy, payors, providers and the patients.

Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customer (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, delivery, storage, supplies, refills, education materials.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work:

Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience:

Minimum of one (1) year of work experience in a service related setting

Working Conditions and Physical Requirements:

Bending and Stooping = 40% Climbing = 40% Keyboard Entry = 60% Kneeling = 40% Lifting/Carrying Patients 35 Pounds or Greater = 0% Lifting or Carrying 0

• 25 lbs Non-Patient = 40% Lifting or Carrying 2501 lbs
• 75 lbs Non-Patient = 40% Pushing or Pulling 26
• 75 lbs Non-Patient = 40% Lifting or Carrying > 75 lbs Non-Patient = 40% Pushing or Pulling > 75 lbs Non-Patient = 40% Reaching = 60% Repetitive Movement Foot/Leg = 40% Repetitive Movement Hand/Arm = 40% Running = 40% Sitting = 40% Standing = 60% Walking = 60% Audible Speech = 80% Hearing Acuity = 80% Smelling Acuity = 80% Taste Discrimination = 40% Depth Perception = 60% Distinguish Color = 60% Seeing•Far = 60% Seeing•Near = 60% Bio hazardous Waste = 40% Biological Hazards•Respiratory = 40% Communicable Diseases and/or Pathogens = 20% Asbestos = 20% Cytotoxic Chemicals = 40% Dust = 40% Gas/Vapors/Fumes = 20% Hazardous Chemicals = 20% Hazardous Medication = 40% Latex = 40% Computer Monitor = 80% Domestic Animals = 20% Extreme Heat/Cold = 20% Fire Risk = 40% Hazardous Noise = 20% Heating Devices = 20% Hypoxia = 20% Laser/High Intensity Lights = 20% Magnetic Fields = 20% Moving Mechanical Parts = 40% Needles/Sharp Objects = 60% Potential Electric Shock = 20% Potential for Physical Assault = 40% Radiation = 20% Sudden Decompression During Flights = 0% Unprotected Heights = 0% Wet or Slippery Surfaces = 40% Pushing or Pulling 0•25 lbs Non-Patient = 60% Squatting = 60% Biological Hazards•Skin or Ingestion = 40% Blood and/or Bodily Fluids = 60%

Shift:

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net Be where care matters. At Memorial Healthcare System, we are dedicated to improving the health, well-being, and quality of life of the people entrusted to our care. This unwavering commitment to our service vision makes the difference and is the foundation of The Memorial Experience. Deeper Caring. Smarter Healthcare. Talk to our patients and their families about "Deeper Caring," and they'll tell you stories about miracle babies, lives saved through sheer determination, and the comforting kindness of others. About people who advocated for the family's best interests and cared for them in body, mind, and spirit. For our employees, "Smarter Healthcare" means constantly improving how we deliver care. It could be a new technology, a streamlined process, or a cutting-edge program leveraging our system strengths. But, no matter how you look at it, our service vision is integral to our culture today and what we strive to be tomorrow. We invite you to share in the Memorial Experience

• where touching lives, lifting spirits, and healing the human body is our profession's greatest privilege and reward.

Be where you are valued. Memorial Healthcare System provides preference as part of our commitment to honoring the service and sacrifice of veterans in alignment with state regulations. Veteran's Preference allows for the first choice in interviewing, hiring, retention, and promotion after deployment when all other applicant qualifications are equal. However, Veteran's Preference does not guarantee a job. Who is eligible for Veteran's Preference? We are proud to offer preference to internal and external applicants who identify within these categories: veterans, disabled veterans, spouse of a disabled veteran, unremarried veteran widow/widower, certain family members, active reservists and members of the National Guard. What should I do if I am eligible for Veteran's Preference? You must claim your Veteran's Preference status on your application. If selected for a job, you must provide documentation regarding your status. How does Memorial verify that someone is eligible for Veteran's Preference? We require specific documentation as determined by the basis for which someone claims preference. For example, the documentation for a disabled veteran is different from the documentation required for the spouse of a veteran killed in the line of duty. How often can an eligible person claim Veteran's Preference at Memorial? There is no limit to how often internal or external applicants can use preference when a job is posted externally on our career website or elsewhere. What if there are two equally qualified, preference-eligible job applicants? In this case, the selection is based on the eligibility category in accordance with Florida law.

First preference is given to:

An honorably discharged veteran who has served on active duty and has a service-connected, compensable disability. A spouse of a person who has a total, permanent, service-connected disability and cannot qualify for employment. A spouse of a person missing in action, captured or forcibly detained or interned by a foreign government or power. What do I do if I am denied Veteran's Preference? If you feel you have been unfairly denied Veteran's Preference by Memorial Healthcare System, please contact EmployeeRelations@mhs.net. You may also file a complaint with the Florida Department of Veterans' Affairs (FDVA). By clicking on any of the following links, you will be leaving the Memorial career site to go to a third party site. Please note that we are not responsible for the content or accessibility of the PDF documents you download from that site. All of the links in this section will download PDFs that require Adobe Reader or compatible software to open and read the documents. If you need Adobe Reader, you can download it now. Florida Civil Rights Act Equal Employment Opportunity is the Law (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) E-Verify™ Participation Notice

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All information provided in connection with your application for employment will be a public record and subject to release upon request, unless considered exempt or confidential.