Patient Access Representative I (Behavioral Health)

Patient Access Representative I (Behavioral Health) 3.1 3.1 out of 5 stars Palm Beach, FL Full-time Health Care District of Palm Beach County 90 reviews

Full-time General Statement of Job:

This position collects and completes data entry of demographic information for the purpose of registering, scheduling, checkingin/out patients of the C. L. Brumback Primary Care Clinics.

Essential Functions:

Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency. Obtains all proper signatures for patient consents. Schedules patients in the EHR including rescheduling patient no-shows. Verifies patients' insurance benefits, including primary care provider for any managed care plans. Ensures that all information is scanned into the patient account in the EHR in a timely manner including,but not limited to, patients photo ID and insurance card. Collects co-pays, coinsurance,slide/nominal fee and balance due from patients and/or guarantors at time of service. Reconciles cash/credit collections daily. Self-Audits cash change daily. Communicates with patients viapatient facing pre-visit, pre-registration platform in the format of text messaging Attends and participates in department staff meetings Adheres and follows all departmental policies and procedures. Adheres to and Responds to All Emergency Codes as indicated by the department requirements. Follows all infection control policies and procedures at all times. Maintains patient confidentiality at all times according to the established policies and procedures. Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross. Staff will be directed to perform other emergency duties based on clinical experience including, but not limited to, responses to threats or disasters, man-made or natural.

Additional Duties:

This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.

The omission of specific statements of duties does not exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Education:

High School Diploma or GED required.

Experience:

One (1) to two (2) years of prior experience in registrationin a health care/medical setting preferred.

Certification:

Certification as Patient Access Associate preferred.

Licensure:

Valid Florida driver's license required

Registrations:

N/A