JOB SUMMARY

Under the direction of the MedPro ASC Supervisor, the ASC PSR is responsible for pre-certification and patient admissions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify yourself to internal and external customers by wearing your identification badge at all times. Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. Answer telephones promptly and in a professional manner according to MCC customer service standards. Operate computer within the guidelines of MCC. Comply with MedPro policies as directed, carrier policies, and other protocols associated with MedPro and the MCC Ambulatory Surgical Center. ASC Pre-certifications Verify insurance eligibility and benefits for all patients scheduled at the ASC. Calculate estimated patient prepayments for ASC facility, anesthesia, and Medical Center Clinic physicians due upon check-in for scheduled services Contact patients by phone to notify of verified benefits and estimated patient amount due. Facilitate patients in making payment arrangements for procedures according to established office protocol. Accurately load insurance information into the practice management system. Register new patients into the practice management system. Complete above steps in timely manner according to documented procedures. Notify ASC Business Office Supervisor of scheduled procedures not payable in an ASC setting or procedures that require utilization of a third-party organization for payment of implantable devices. Patient Admissions Prepare patient charts including clinical and financial documents in advance of appointment according to documented procedures. Verify necessary referral and authorization information is in place prior to appointment. Verify the patient has been contacted when monies are owed at time of service. Count cash drawers before and after using. Greet and check-in patients in a timely manner according to documented procedures. Verify and update demographics and insurance in the practice management system at each patient encounter. Collect all monies owed at the time of service. Follow established protocol for receipts, cash collections, and deposits. Assist in training new employees as directed by the ASC Supervisor. Refresh the Verification worklist in the absence of the ASC Supervisor. Review and assist with ensuring specialty lens cataract surgeries are charged and collected. Assist with ensuring the ASC electronic medical record (CDM) reflects the appropriate carrier and is filed/billed correctly. Other duties as assigned by management are accepted willingly and completed in a timely manner. Requirements

CORPORATE CULTURE RESPONSIBILITIES

Follow established corporate and department-specific policies and procedures. Attend all corporate and department-specific required training. Uphold MCC's Purpose, Values, and Vision. Abide by MCC's Corporate Culture Responsibilities. Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

Minimum education requirement is high school diploma, or equivalent. Minimum 1 year of customer service experience.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to prioritize and manage multiple tasks. Displays customer services skills, strong interpersonal skills, close attention to detail, excellent verbal and written communication skills, and basic math skills. Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers. Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. Displays computer proficiency (i.e. PC Windows, MS Office) and ability to quickly learn new applications. Acceptable typing speed and accuracy with ten-key by touch skills. Proficient in use of English language both in written and verbal communication. Must be able to communicate with individuals of varying socio-economic backgrounds. Must be committed to the protection of confidential information, records and/or reports.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)

Standing/Walking:

Occasionally; activity exists up to 1/3 of the time

Keyboarding/Dexterity:

Frequently; activity exists from ¾ of the time Ability to look at a computer screen for extended periods Ability to perform constant repetitive hands and finger motions Talking (Must be able to effectively communicate verbally):

Yes Seeing:

Yes Hearing:

Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

Must exhibit stable work behaviors daily. Must possess adequate individual coping skills. Ability to remain calm and professional regardless of workload or time constraints. Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT

Office environment. Exposed to frequent and constant interruptions in daily functions/schedule. 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