Medical Front Desk Supervisor

•

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to. Greets and welcomes patients and families into the Center. Serve as first point of contact and resolution for patient issues/concerns/disputes. Prepares the center for patient/customer arrivals. Ensures it's clean, organized, sanitized and visually appealing. Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled. Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner. Reviews ENS notifications and ensures patients receive follow up from their Care Team. Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed. Authorized to adjust patient charts with regard to co-payments. Collects co-payments, reconciles charges and submits them to the Center Manager for deposit. Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on. Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline. Troubleshoots Dashboard, phone, and computer issues. Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Other responsibilities may include:

Fills in for Care Facilitator as needed for scheduled and unscheduled absences. Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours. Assists with Patient Education and Exercise Class activities as needed. Distributes insurance verification list. Reviews next day transportation list and confirm times. Collects, sorts and distributes mail. Sets up conference rooms for weekly PCP meetings. Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES

This is an intermediate level, customer service-focused position working directly with patients and their families in one of ChenMed's medical centers Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems Skilled in operating phones, personal computers, software and other basic IT systems Outstanding verbal and written communication skills Demonstrated strong listening skills Good critical thinking skills, decisive judgment and the ability to work with minimal supervision Ability to communicate with employees, patients and other individuals in a professional and courteous manner Ability to effectively perform in a fast-paced environment Detail-oriented to ensure accuracy of reports and data Friendly, professional, courteous and positive disposition Familiarity with Dashboard Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Ability and willingness to travel locally, regionally and nationwide up to 10% of the time Spoken and written fluency in English Additional Job Description Additional Job Description

EDUCATION AND EXPERIENCE CRITERIA

High school diploma or GED equivalent required Some college coursework preferred A minimum of 2 years' work experience in a medical facility required BLS for Healthcare Providers certification desired

Job Type:

Full-time Pay:

From $28.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Required)

Experience:

Leadership:

2 years (Required)

Work Location:

In person