Job Description Help for Job Description. Opens a new window. Job description Position requires working assigned days each week in Tallahassee and Quincy.

Position:

Patient Services Specialist Job Summary :

This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

Education and Experience:

1. High school diploma or equivalent. 2. Two years minimum experience in medical practice.

Essential Skills and Abilities:

1. Excellent customer service and communication skills. 2. Ability to work as a team member. 3. Management of multiple tasks simultaneously. 4. Motivation to succeed. 5. Empathetic personality giving attention to patients needs and concerns. 6. Working knowledge of Excel. 7. Strong organization with attention to detail. 8. Respectful treatment of patients and co-workers.

Responsibilities:

Patient Check-In and Out:

a. Checks patients in and out, greeting everyone in a pleasant and professional manner. b. Tracks patients in the reception area and communicate with them, as needed. c. Evaluates chart data to verify all information has been received, completed, and signatures obtained. d. Scans patients picture ID & insurance card into chart. e. Ensures that proper authorization or referral is collected from the patient. f. Assists patients in obtaining authorization or referrals that have not been received by the practice. g. Enters all new patient demographic information into the computer. h. Collects patient responsibility to include past due debts prior to checking in. i. Marks arrival time of patients in office and make sure that patients are seen on time. j. Places charts in bin for specific physician or technician. k. Provides back-up support on telephones. l. Inspects reception room for neatness. m. Performs other duties as required.

Physical Demands:

a. Prolonged periods sitting at a desk and working on a computer. b. Must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally with assistance. c. Ability to travel to all facility locations as required. d. Prolonged periods of time away from the work station is prohibited unless written medical accommodations apply. e. Effective verbal speaking and hearing abilities are needed to handle communication with staff, patients. About Eye Associates of North Florida Established in 1960, Eye Associates is the oldest and largest ophthalmic practice in the area that offers the highest quality patient care from our expert physician specialists and sub-specialists. Our doctors are well-versed in the latest treatments, technologies, and innovations including the latest advances in cataract surgery and premium implants, glaucoma, macular degeneration, pediatric care, eye exams and oculoplastics. Eye Associates of North Florida has locations in Tallahassee, Quincy, Perry and Crawfordville, and we also have Seven Hill Surgical Center next door to our main office in Tallahassee. Employer guarantees to pay at least the State of Florida Minimum Wage.