A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Bilingual Medical Office Receptionist / Front Desk Florida Urology Partners
LLP - 3.2
Riverview, FL Job Details Full-time 1 day ago Qualifications Microsoft Word Office supply management Visitor query response In-person patient registration Spanish Health insurance co-pays Patient question and concern management Office activity coordination Maintaining an organized workspace Microsoft Outlook Electronic health records (EHR) management Phone communication Greeting customers Patient demographics HIPAA Answering guest questions English Assisting medical staff Windows Healthcare practice inventory management Medical scheduling Health information regulatory compliance Clean workspace maintenance Patient data collection Clinical confidentiality policies Managing patient records Grammar Experience Medical terminology Payment processing in medical billing systems Balancing end-of-day transactions
Full Job Description Description:
We are a busy Urology medical practice, located in a beautiful new office building on Falkenburg Road (near Top Golf) and are looking for a sharp front desk receptionist to join our team. This is not a boring and slow position, it is fast-paced! You must be bilingual English/Spanish.
Job Summary:
The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. This office supports more than one provider so excellent organizational and prioritization skills are necessary.
Requirements:
Welcomes and greets all patients and visitors, in person or over the phone Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Responsible for keeping the reception area clean and organized Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff Responds to inquiries by patients, prospective patients, and visitors in a courteous manner Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Collecting co-pays and patient balances Reconciling end of day collections Understand and uphold HIPAA regulations Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.
Computer skills:
Electronic Health Records, Outlook email, Windows, Microsoft Word Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
