Nutrition Contact Agent

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Nutrition Contact Agent

• Job Summary and Qualifications
• The Culinary Call Center serves as the primary contact for patients, family members and nursing staff seeking to submit patient requests and preferences for food, beverages and meal services, as well as those seeking to resolve foodservice issues and concerns.

The Nutrition Care Assistant assures a high level of customer service and patient satisfaction. The position answers calls, processes meal requests and enters required information into the patient's meal record in Computrition Nutrition Care Management system (NCM). The position establishes rapport and connection with customers in effort to promote exceptional customer service and courteously relates to and resolves issues with empathy and urgency while focusing on timely follow up. The Nutrition Care Assistant is expected to maintain general competencies specific to all aspects of Patient Foodservice, including patient menus, diet order restrictions, and meal service timeframes for assigned facilities.

• What you will do in this role:
• + •Answer calls in centralized call center for patient foodservice throughout the division, assuring appropriate and timely processing of patient food/beverage requests.

Uses exceptional customer service.

• + •Complete assigned duties providing services that meet the needs of patients and the division, company and regulatory standards.
• + •Assure timely and accurate processing of all meal orders, tray tickets, and diet office reports.
• + •Identify, trouble-shoot and resolve issues presented by customers in a timely manner.
• + •Notify Manager or on-duty lead of any unresolved issue and request assistance as necessary.
• + •Demonstrate service excellence principles in all interactions with patients, family members and caregivers.

Assure patient safety, dignity and privacy at all times.

• + •Maintain the strictest confidentiality regarding patients according to policy and procedures.
• + •Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies.
• + •Produce monthly meal count reports and provide to manager and enter for month-end reporting for assigned facilities.
• What qualifications you will need:
• + •High School Diploma or equivalent (GED).

Required

• + •Associate Degree or higher in related field.

Preferred

• + •Experience in hospital foodservice required, with 2-3 years diet office or customer service or related experience.

Required

• + •Previous experience in healthcare patient foodservice and/or call center environment.

Preferred Knowledge of modified diets, foodservice and culinary activities and duties, terminology and nomenclature. Preferred

• + •Computer experience with all aspects of food service to include but not limited to Diet Office and/or Call Center processes.

Preferred

• Benefits
• HealthTrust Supply Chain, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: +
• Comprehensive benefits
• for medical, prescription drug, dental, vision, behavioral health and telemedicine services +
• Wellbeing support,
• including free counseling and referral services +
• Time away from work
• programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence +
• Savings and retirement resources
• , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling +
• Education support
• through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing +
• Additional benefits
• for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
• _

Note:

Eligibility for benefits may vary by location._

• HealthTrust Supply Chain (https://healthtrustpg.com/) is a critical part of HCA Healthcare's strategy. Our focus is to
• improve performance
• and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor
• cost-efficient initiatives
• and programs for HCA Healthcare.

By improving facility efficiency, medical professionals can focus on our mission - patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Nutrition Contact Agent opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.

• We are interviewing - apply today!
• We are an equal opportunity employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. HT-AFHP