Patient Service Specialist

Are you ready to join our team at Gulf Coast Psychotherapy? We are looking for a dedicated, passionate individual to fill the role of receptionist in our busy outpatient mental health practice. This is not just a job, but an opportunity to make a difference in the lives of our patients and support our amazing therapists. We need someone who is a quick learner, pays attention to every detail, and is willing to go above and beyond to provide excellent customer service. This is not just about answering phones and making appointments, it's about being a vital part of a team that truly cares about the well-being of others. If you have a strong work ethic, excellent computer skills, and love working with people, then this might be the perfect fit for you. This is a chance for you to grow and advance in your career, while also being a part of a supportive and inclusive work environment. And if you're a dog lover, even better! Our practice utilizes animal-assisted therapy, so being comfortable around dogs is a must. If you are ready for a long-term, full-time position where you can truly make a difference, then apply now. Join our work "Family" at Gulf Coast Psychotherapy and help us create a positive and inclusive work environment for all. Responsibilities Provide front desk and medical office support, including greeting patients, answering multi-line calls, and scheduling appointments. Manage patient inquiries with professionalism, verify information, and assist with completing forms and documentation. Maintain accurate medical records, ensure HIPAA compliance, and coordinate with clinical staff for smooth patient flow. Use computer systems (EHR/EMR) to update records, process referrals, and support billing or coding as needed. Support daily office operations, handle filing, message delivery, and maintain a welcoming, organized reception area. Qualifications Medical administrative support experience and front desk/office experience Proficient computer skills and familiarity with electronic health records (EHR) and medical terminology Strong patient service orientation, multi-line phone handling, and ability to manage office workflows , medical records management, and basic clerical duties Detail-oriented with excellent organizational and communication abilities

Job Type:

Full-time Pay:

$17.94 - $18.45 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable with a fast paced environment? Do you have a mastery of computer skills?

Experience:

Medical office: 1 year (Preferred)

Work Location:

In person