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POSITION SUMMARY

Assists in providing quality comprehensive health care at Samaritan's Touch Care Center (STCC) by serving as the first point of contact for people seeking information and/or care. Establishes and facilitates effective "client service" relationships (internally and externally) with patients, prospective patients, staff and others (face-to-face and by telephone). Assists STCC in creating and maintaining a loving Christ honoring culture.

MAJOR FUNCTIONS/RESPONSIBILITIES I.

Medical Office Receptionist Welcome, greet and assist all who contact the Center (face-to-face and by telephone) by: answering questions; providing information; receiving documents brought by existing and prospective patients; referring calls to other staff members, as appropriate; etc. Maintain the front desk/reception area to include all forms needed. Schedule/cancel]reschedule appointments for patients at STCC according to guidelines made Executive Director. Input/update patient accounts in Electronic Health Records (EHR) program. Place telephone calls to assist with referrals, confirm patient appointments or any other out-going communication request from the clinical staff. Assists with the inventory and ordering of office supplies. Create and maintain physician calendars. II. Eligibility Specialist Inform/educate potential patients of eligibility process. Serve as Eligibility and Referral Interviewer, evaluating and approving eligibility of new patients. Maintain certification by the Department of Health. Enter initial patient demographics and scan documentation into EHR. Oversees DOH policy compliance in regards to patient eligibility and dismissals. Maintains hardcopies of all patient eligibility information as required by DOH. Assist patients with applying for Medicaid via the Access computer. III. Other Responsibilities Schedule, patient visits both medical and mental health Serve as patient advocate, assisting with and coordinating patient's other needs (housing, food, transportation, etc). Assist with all fundraising events and any other work related activities. Assists in maintaining patient encounter statistics as well as all vital statistics needed for value analysis reporting. Helps clinical staff with the maintenance of a clean safe environment for patient care. Assist other staff in their duties as necessary and requested within scope of center's policies, procedures and protocols. IV.

Qualifications/Experience Minimum:

High school graduate, GED or equivalent.

Minimum:

Demonstrated clerical skills (typing, filing, telephone courtesy).

Minimum:

2 years medical office/reception experience.

Preferred:

Must be able to speak, read, and write English and Spanish fluently. Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills. Ability to document and report findings and observations. Must be computer literate (word, excel, outlook). Must be able to display excellent telephone/switchboard etiquette. Ability to multi-task in a high paced environment with good organizational skills. Ability to follow written and oral instructions and to work with general guidance. Knowledge of HIPAA regulations.