Join the Cleveland Clinic Martin Health team down in sunny Florida where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world . Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will support the Cancer Center with Medical Oncology, Hematology and Infusion s cheduling . The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic . A caregiver in this position works Monday-Friday from 8:00AM - 5:30PM. Availability for rotational weekend support in the future is anticipated for satellite locations. A caregiver who excels in this role will: Provide a comprehensive , proactive and "Patients First" experience for patients and visitors . Investigate, triage and resolve patient issues using the established HEART model. Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups. Process the workflow for the day. Support and participate in process improvement efforts. Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. Generate staff provider schedules. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree Working knowledge of PC window applications sufficient to input and retrieve data Ability to perform basic math sufficient to process insurance co-pays Excellent communication and organizational skills Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.