A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from
Day One:
Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100%
Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule:
PRN Shift:
Day (United States of America)
Address:
2700
Healing Way City:
Wesley Chapel State:
Florida Postal Code:
33543
Job Description:
Notifies appropriate departments for any work orders and Environmental Services for any needed services. Presents and sells products and services to current and potential members. Builds and maintains relationships with existing members to reduce attrition levels. Greets customers and patients, answers telephone with good phone etiquette, and transfers calls to appropriate party. Assists members with billing changes, bridges, freezes, or other changes in membership status.
Knowledge, Skills, and Abilities:
Excellent communication skills [Required] Exemplary customer service skills [Required] Strong selling skills [Required] Ability to multitask [Required] Ability to identify guest needs through listening and prioritizing [Required] Must be able to read, write, speak, and have good comprehension of conversational English [Required] Basic computer skills and knowledge of Microsoft Office [Required] Assessment/evaluation and verification abilities [Required] Skills in balancing figures, computing totals, and verifying calculations [Required] Interviewing skills [Required] Ability to input data [Required] Proficient in problem identification and resolution [Required] Strong working knowledge of applicable policies, principles, regulations, etc., as relevant to the position [Required] Knowledge of regulations and laws related to the position, including but not limited to BSA and AML Compliance [Required]
Education:
High School Grad or Equiv [Preferred]
Work Experience:
1+ retail or customer service experience [Preferred] Previous experience in a health and wellness/fitness center [Preferred]
Physical Requirements:
(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$16.14 - $25.83 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the
Florida Care Provider Background Screening Clearinghouse :
https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
