Intake Coordinator

• Burnside Law Firm, Augusta, GA Burnside Law Firm, LLP Augusta, GA Job Details Full-time $45,000
• $55,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Paid sick time Qualifications Microsoft Outlook Intake Microsoft Office Client management Full Job Description Intake Coordinator
• Burnside Law Firm, Augusta, GA Burnside Law Firm, LLP is a personal injury law firm seeking an Intake Coordinatorto serve as the first point of contact for prospective clients and to manage intake.

This role directly impacts firm growth and is responsible for prospective client communication. The right candidate is professional, organized, empathetic, and confident on the phone.

Schedule:

Full-time, in-office (with some flexibility) Key Responsibilities Client Intake Answer calls and respond to inquiries from potential clients Gather intake information and screen cases based on firm criteria Communicate clearly and compassionately with injured clients Schedule consultations with attorneys Explain next steps and expectations during early case stages CRM Management Maintain and operate the firm's CRM system Track leads from first contact through signed representation Follow up with potential clients Track lead sources and intake conversion rates Experience with Go High Level a plus File Setup Conduct conflict checks Open new client files in the firm's case management system Ensure accurate data entry and document collection Prepare files for transition to paralegals and attorneys Referrals Refer matters the firm does not accept to outside attorneys Maintain referral records Qualifications Strong phone and communication skills Customer service or intake experience preferred Proactive, organized, and detail-oriented Strong technological skills Comfortable using CRM and case management software Calm, professional demeanor with emotional clients Reliable and responsive Medical intake experience and a familiarity with insurance claims processes is a plus. Why Work With Us Supportive, team-oriented firm culture Meaningful role with clear impact on firm success Opportunity to grow with the firm Direct collaboration with attorneys and management Success in This Role Looks Like Prompt response to all new inquiries High conversion rate of prospective clients Clean, accurate file setup Attorneys receive organized, ready-to-work files

Compensation:

$45

• 55K base salary (based upon experience) with bonus opportunities available To apply, please submit your resume and a brief cover letter.

Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance

Work Location:

In person