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St. Joseph's/Candler

Oncology Medical Office Assistant

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$42,072 / year median in Georgia

+7% projected growth

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Job Description

Position Summary The Oncology Medical Office Assistant (OMOA) is an expanded role covering responsibilities within the provider clinic setting and in providing back up support for front desk operations and scheduling. Responsible for assisting in day to day operations in Radiation Oncology provider office. The individual will perform clinical triage tasks appropriate to certifications. The OMOA assists with patient and physician scheduling and document management per guidelines. As the OMOA for the clinic, this individual predominantly serves the clinical area, maintaining patient throughput in conjunction with providers but will be required to cross over into the administrative areas when needed to provide appropriate assistance: Support front desk, Insurance, financial services and administrative operations when required. Performs task assigned by medical director and management. Education Associates of Medical
  • Preferred Experience 1-2 Years General Medical Office
  • Required 3-5 Years Certified Nursing Assistant
  • Required License & Certification
MA, CMT, CNA
(with oncology experience) are considered appropriate. In lieu of appropriate certification, two years of clinical experience in a medical office setting is acceptable. Majority of oncology related skill sets are on the job training. Basic Life Support (BLS)
  • Required Core Job Functions Under the supervision of the Clinical Practice Manager (CPM), the OMOA obtains relevant clinical information through triaging oncology patients using medical equipment to obtain blood pressures, weight, temperatures, and lab values.
Following the directions/orders of radiation oncologists and physician extenders, the OMOA will schedule patients for diagnostics, therapeutic interventions and follow up to assure resulting of scheduled procedures is given to providers. CPM may assign OMOA to assist radiation oncologists with in office procedures such as HDRs, and other related procedures, appropriate assistance with medical records documentation and other duties as appropriate to skill set and certifications. Provide administrative support to include but not limited to preparation of correspondence and completion of document requests per protocol, scanning of documents per protocol and time lines set within the department. Work with the nursing and front desk teams to maintain provider schedules and provide back up scheduling. Register patients in the EMR, practice management system and hospital system when necessary. Perform all the functions of the front desk staff and provide backup coverage as directed. Scan registration and insurance documentation.