A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Purpose . No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place. Excellence . We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service. Team Spirit. We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment. Award Winning Performance. We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.
WHY YOU WILL LOVE SGMC HEALTH SGMC
has great benefit options, depending on the role that you are going into- including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below: Low Healthcare Insurance Premiums 401(k) with employer match Paid Time Off (PTO) Employee discounts Company paid life insurance Short-Term and Long-Term Disability Cancer Insurance Accident Insurance Pet Insurance Tuition Reimbursement On-the-job training and skills development Opportunities for growth and advancement Employee Assistance Program
JOB LOCATION
: Cancer Center
DEPARTMENT
PCC - CANCER
CENTER ADMINISTRATION SCHEDULE
Full Time, 8 HR Day Shift, POSITION SUMMARY The registration clerk greets patients who come into the Cancer Center for their appointments and/or treatment. The person is this position will exhibit excellent public relations skills and present a positive first impression to the public. Must be able to handle routine patient inquiries and problems. Must demonstrate the ability to work as an effective team member. The registration clerk checks the patient into Mosaiq, queuing the patient to the appropriate area, most often this is to Registration. This position also answers incoming calls from patients, physician offices, etc. and routes them to the appropriate person if the receptionist is not able to help them. The registration clerk also routes walk-in patients appropriate to their needs. Any verbal and written information that is entered into Mosaiq or HIS as needed, must be entered in a timely and accurate manner.
KNOWLEDGE, SKILLS & ABILITIES
High school graduate/GED preferred. Prefer previous reception / clerical experience of at least one year, preferably in a medical office. Demonstrates good interpersonal communication skills. Must be able to organize work load in an efficient manner. Accurate spelling and typing are required. Microsoft Word experience required.
WORKING CONDITIONS - ADA INFORMATION
Modern well-lighted, air conditioned work area. Moderate noise level. Occasional overtime is required. Ability to sit, stand or walk for moderate periods. Safe and efficient operation of copier, fax, printers, computer, telephone and credit card machine. Must have ability to listen and verbally respond to customers, staff, physicians and visitors. Moderate lifting of 0-25 pounds, reaching, stooping, pushing, pulling, bending and twisting.
