A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Sr. Pre-Encounter Rep II - Patient Access Management (Full-Time, 40, Day/Evening) The Queens Health Systems - 3.1 Honolulu, HI Job Details Full-time $26.66 - $31.99 an hour 4 hours ago Qualifications Microsoft Excel High school diploma or GED Desktop applications Conducting training sessions Productivity software Healthcare reimbursement methods Medical terminology Full Job Description
RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES
Provides work leadership and guidance to the Pre-Encounter Representatives in the following areas, as assigned: Pre-registration, Insurance Verification, Authorizations, Specialty Scheduling and/or Primary Care Provider (PCP) scheduling. Monitors work queues and assigns and coordinates work assignments to ensure optimal workflow and operational efficiencies. Provides administrative support to management, including assisting with on-call rotations as needed.
II. TYPICAL PHYSICAL DEMANDS
Essential:
standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.
Occasional:
kneeling, crawling, climbing stairs, reaching above shoulder level. Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.
III. TYPICAL WORKING CONDITIONS
Not substantially subjected to adverse environmental conditions. Work pace varies and is frequently stressful.
IV. MINIMUM QUALIFICATIONS
A.
EDUCATION/CERTIFICATION AND LICENSURE
High school diploma or equivalent education. Bachelor's degree in business or related field preferred. Certification by the National Association of Healthcare Access Management (NAHAM) preferred.
B. EXPERIENCE
Two (2) years patient access experience in a hospital or physician office setting. Prior supervisory experience and/or demonstrated knowledge and ability to lead staff. Ability and skill in conducting training. Strong knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers' Compensation, Capitation, TPL, etc.). Strong knowledge of third party reimbursement and Hawaii regulatory requirements related to reimbursement. Proficient understanding of medical terminology. Strong time management, organizational, and interpersonal skills. Strong written and verbal communication skills. Proficiency with Microsoft Office applications (i.e. Word, Excel, PowerPoint) and automated systems. Equal Opportunity Employer / Disability / Vet Your Health.
Our Legacy Our Mission:
To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.
Our Values:
Compassion guides our actions Aloha inspires us in all that we do Respect and understanding are essential for the dignity of all Excellence is our quest
