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Verify insurance eligibility via phone, websites, or electronic systems.
Assist patients with online access (such as MyChart) and provide new-patient paperwork as needed.
Identify and resolve discrepancies that may impact billing.
Correctly and timely enter and update patient data.
Process credit card payments over the phone or in person.
Prepare, review, and submit charges.
Generate, review, and send patient billing statements.
Review payment reports to determine accounts nearing surcharge status.
Flag accounts needing escalation to billing staff for further review.
Review delinquent accounts and coordinate patient outreach efforts.
Follow up on patient balances via phone, letters, and payment arrangement correspondence.
Establish payment arrangements and document follow-up actions.
Process and post payments into the billing system.
Support collection agency documentation when required.
Ensure accurate documentation and filing in appropriate systems (ex: Epic and CIRRO).Respond to all workqueues and task assignments in a timely manner.
Individually and collectively maintain all KPI's.
Handle mail returns and update addresses as needed.
Maintain a high level of professionalism and customer service during interactions.
Maintain confidentiality and compliance with all organizational policies and HIPAA.Assist with other duties as assigned to support revenue cycle operations such as referrals, appt scheduling, answering phone queues, etc.
Address/troubleshoot denials that are related to registration/eligibility.
Strong typing, phone, and communication skills.
Excellent communication and interpersonal skills with patients and staff.
Ability to remain calm and professional in high-stress situations. Highly organized, detail-oriented, and able to work independently.
HH
Hawaii Health Systems Corp
Billing & Pre-Registration Spclt-AHC (Hourly/Temporary with no benefits)
Career Insights for Registrar / Patient Service Representative
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Based on Hawaii data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,492 / year median in Hawaii
+11% projected growth
Job Description
LOCATION
KONACOMMUNITY HOSPITAL
| General-Rural Health ClinicPOSITION STATUS
FTE 1.00 | Hourly/Temporary with no benefitsSALARY RANGE
BU00 |EXEMPT-EXCLUDED SALARY RATE
$17.5000 (hourly)JOB DUTIES
The Billing & Pre-Registration Specialist supports both patient intake and billing operations to ensure accurate records, timely collections, and a positive patient financial experience. This role includes gathering patient information, verifying insurance, processing payments, and following up on delinquent accounts while maintaining excellent customer service.DUTIES & RESPONSIBILITIES
Contact new and existing patients to obtain and verify demographic, guarantor, and insurance information prior to appointments.Verify insurance eligibility via phone, websites, or electronic systems.
Assist patients with online access (such as MyChart) and provide new-patient paperwork as needed.
Identify and resolve discrepancies that may impact billing.
Correctly and timely enter and update patient data.
Process credit card payments over the phone or in person.
Prepare, review, and submit charges.
Generate, review, and send patient billing statements.
Review payment reports to determine accounts nearing surcharge status.
Flag accounts needing escalation to billing staff for further review.
Review delinquent accounts and coordinate patient outreach efforts.
Follow up on patient balances via phone, letters, and payment arrangement correspondence.
Establish payment arrangements and document follow-up actions.
Process and post payments into the billing system.
Support collection agency documentation when required.
Ensure accurate documentation and filing in appropriate systems (ex: Epic and CIRRO).Respond to all workqueues and task assignments in a timely manner.
Individually and collectively maintain all KPI's.
Handle mail returns and update addresses as needed.
Maintain a high level of professionalism and customer service during interactions.
Maintain confidentiality and compliance with all organizational policies and HIPAA.Assist with other duties as assigned to support revenue cycle operations such as referrals, appt scheduling, answering phone queues, etc.
Address/troubleshoot denials that are related to registration/eligibility.
THE MINIMUM QUALIFICATION REQUIREMENTS ARE
Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.EDUCATION
High school diploma or GED requiredPREFERRED/RECOMMENDED
Billing and/or coding certificationEXPERIENCE
Experience in a healthcare office setting preferredQUALIFICATIONS & REQUIREMENTS
Understanding of medical billing, insurance processes, and basic coding preferred.Strong typing, phone, and communication skills.
Excellent communication and interpersonal skills with patients and staff.
Ability to remain calm and professional in high-stress situations. Highly organized, detail-oriented, and able to work independently.