Patient Access Representative - Float

Patient Access Representative - Float Urology Center of Iowa - 3.9 Clive, IA Job Details Permanent | Full-time 3 days ago Qualifications Some college Computer operation Patient flow optimization Maintaining an organized workspace Insurance verification Electronic health records (EHR) management Phone communication Inventory management Urology Computer literacy Maintaining patient confidentiality Medical office experience Greeting customers HIPAA Clinic experience Improving operational efficiency Patient safety Medical scheduling Administrative experience High school diploma or GED Medical administrative support

ICD-9 ICD-10

Data entry Patient interaction Office management Patient charting Clean workspace maintenance Managing patient records Referral coordination Medical terminology Entry level Client interaction via phone calls

Full Job Description Job Title:

Patient Access Representative -

Float Location:

Urology Center of Iowa Terms:

Permanent, Full-Time FLSA Status:

Non-Exempt Department:

Clinical Reports To:

Revenue Cycle Manager Requirements:

NA Last Modified:

4/16/2026 JOB

DESCRIPTION

Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of co-insurance and scheduling of diagnostic and follow-up appointments. Individuals will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.

ESSENTIAL JOB RESPONSIBILITIES

Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s). Enters patient demographics and secures and scans copy of insurance card(s) and driver's license. Provides assistance and direction to patients as needed with the completion of necessary forms. Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc. Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system. Scans and indexes patient documents. Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow. Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient. Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required. Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed. Facilitates patient flow and communicates delays with patients and clinical staff. Conduct pre-visit chart preparation, precertification and fax duties as assigned. Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality. Appropriately and courteously screens solicitors for relevance to organization needs. Responsible for keeping the reception and patient waiting areas clean and organized. Monitors medical office supplies and inventory needs and oversees and maintains office equipment. Assists with training activities as needed. Maintains accuracy and productivity levels as established by department standards. Performs, organizes and streamlines operational tasks to reduce the potential for errors. Maintains patient safety and confidentiality at all times. Travels as required between Clive and Ankeny. All other duties as assigned by Director Clinical Operations department supervisor.

WORK EXPERIENCE

Minimum 1-3 years of relevant medical office experience preferred. Preference given to those with Urology experience. SKILLS Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc… Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette. Ability to maintain effective and organized systems to ensure timely patient flow. Working knowledge of medical terminology, CPT-9 and ICD-10 coding and familiarity proficiency in insurance knowledge including verifications. Computer proficiency and prior experience with Electronic Medical Records preferred.

PHYSICAL REQUIREMENTS

Computer entry requiring dexterity. Adequate physical ability including bending and lifting up to 50 pounds and sufficient manual dexterity to perform the requisite healthcare services.

EDUCATION

High school diploma or GED; some college preferred.