Patient Service Representative/Front Desk - Clive, IA

Patient Services Representative (Front Desk) -

Clive, IA Location:

12499 University Ave., Ste. 210, Clive, IA 50325 No Nights. No Weekends. No Holidays. At Capital Orthopaedics & Sports Medicine , we help patients return to the activities they love. We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for our patients and support front desk operations. What You'll Do Greet and assist patients and visitors with professionalism and care Manage front desk operations and coordinate patient flow Verify insurance, collect payments, and maintain accurate records Answer and direct phone calls from patients, vendors, and partners Respond to patient requests and manage communication in EMR Support medical records and administrative tasks Collaborate with clinical staff, providers, and leadership Location & Coverage Primary work location: Clive clinic Occasional coverage at nearby clinics as needed to support team coverage What We're Looking For High school diploma or GED required 1-2 years of customer service or front desk experience preferred Strong communication and multitasking skills Detail-oriented and dependable Healthcare experience and medical terminology knowledge preferred Familiarity with computer systems (EMR experience a plus) Why You'll Love This Job No nights, weekends, or holidays Consistent schedule with a primary home location Supportive, team-oriented environment Opportunity to grow in healthcare Benefits Medical, Dental, and Vision insurance Paid Time Off (PTO) 6 Paid Holidays 401(k) with 3% Safe Harbor contribution Group Life & AD&D Flexible Spending Accounts (FSA) Voluntary Life Insurance And more Additional Requirements Regular in-office attendance required Ability to sit, stand, and work at a computer for extended periods Occasional lifting (up to 20 lbs)