JOB SUMMARY

The Promise Receptionist/Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Receptionist/Scheduler is responsible for a range of office duties that support the medical and dental programs at Promise

CHC. FULL-TIME POSITION - 40 HOURS/WEEK SALARY RANGE

Hourly Position

REPORTS TO

Director of Patient Financial Services

DUTIES AND RESPONSIBILITIES

Greets patients professionally both in person and on the phone. Quickly answering or properly referring questions and issues. Optimizes provider schedules and patient satisfaction with efficient scheduling. Notifies providers of patient arrivals. Comforts patients by anticipating anxieties and effectively answering questions. Ensures availability of treatment information by retrieving and updating patient records. Verifies financial records and collecting patient charges while filing and expediting third-party claims. Maintains office inventory and equipment by anticipating supply needs and expediting supply orders. Maintains a clean and orderly work station. Performs other necessary duties as assigned.

REQUIRED SKILLS

Excellent communication skills both in person and by phone. Able to multi-task and identify priority of needs. Highly detail oriented. Exceptional problem-solving skills. Bilingual (Spanish speaking) preferred.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. Successful completions of two-year office training program or equivalent academic degree preferred.

PHYSICAL DEMANDS

While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.

PROMISE BENEFITS

Medical Benefits (Wellmark) Vision (VSP) Employee Assistance Program (EAP) Wellness Money PTO Dental Benefits (Wellmark) 401K with Company Match Sign-On Bonus (specific only to identified positions) Loan Repayment (for identified positions) Full-time employees (minimum of 30 hours) are eligible for all benefits. Part-time employees are eligible for everything listed, excluding: Health/Dental/Vision/Loan Repayment.

WORK ENVIRONMENT

Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

EMPLOYMENT PRACTICES

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. 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