PATIENT ACCESS & INSURANCE SPECIALIST JOB

\nNAMPA, ID

WHY YOU'LL LOVE THIS JOB

We are seeking a friendly, dependable, and detail-oriented Insurance Verification & Patient Services Specialist to join our Communications Department at Eyecare Associates of Idaho. This role is ideal for someone who enjoys working in a fast-paced environment, providing excellent customer service, and ensuring patients receive accurate insurance information before their appointments.\nResponsibilities include verifying insurance eligibility and benefits, answering incoming calls for multiple clinic locations, scheduling appointments, assisting patients with questions, and maintaining accurate patient information. The ideal candidate is organized, professional, detail-oriented, and able to multitask while delivering exceptional service with every patient interaction.\nEyecare Associates of Idaho offers a team-oriented work environment with benefits including: Medical\nVision\nDental\nPersonal time off\n401k\nPaid holidays\nNo weekends\nPay starts at $17

Hours:

Monday-Thursday 8:30am-5:30pm and Friday 8am-3:30pm

RESPONSIBILITIES

Patient Access and Insurance Specialist job responsibilities include: Verify patient insurance eligibility, benefits, referrals, authorizations, and coverage prior to appointments.\nResearch insurance eligibility and benefits, prepare patient insurance breakdown paperwork, and communicate coverage information accurately to patients and staff.\nAnswer a high volume of incoming calls for multiple clinic locations while providing exceptional customer service.\nSchedule, reschedule, and cancel appointments according to clinic guidelines.\nUpdate and verify patient demographics, insurance information, and account details in the electronic health record (EHR).\nRoute calls and messages to the appropriate department or provider in a timely manner.\nAssist patients with insurance, billing, and appointment-related questions.\nCommunicate effectively with clinical, billing, and front office teams to ensure accurate information and seamless patient care.\nIdentify and resolve insurance discrepancies by contacting insurance carriers as needed.\nMaintain strict patient confidentiality and HIPAA compliance at all times.\nPerform additional administrative duties as assigned while maintaining accuracy, professionalism, and efficiency.\n

SKILLS & QUALIFICATIONS

Patient Access and Insurance Specialist required skills & qualifications include: High school diploma or equivalent required\nPrevious medical office or customer service experience preferred (optometry/ophthalmology a plus)\nStrong multitasking skills and ability to stay focused in a fast-paced environment\nExcellent communication and interpersonal skills\nProfessional, friendly, and patient-centered attitude\nStrong attention to detail and accuracy with data entry\nComfortable using computers, scheduling systems, and learning EHR software\nStrong time management skills and reliability (attendance and punctuality are a must)

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