A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Patient Access Representative - Prior Authorization City Staffing - 4.1 Chicago, IL Job Details Full-time | Contract $19 - $23 an hour 21 hours ago Benefits Health insurance Qualifications Customer communication Overseeing health insurance pre-certification Medical insurance coverage verification HIPAA High school diploma or
GED ICD-10
Epic Medical terminology
Full Job Description Location:
Chicagoland Area Job Type:
Temporary /
Temporary-to-Hire Pay Rate:
$19.00-$23.00 per hour Position Overview City Staffing is seeking experienced Patient Access Representatives - Prior Authorizations for anticipated opportunities with leading healthcare organizations throughout the Chicagoland area. This role is responsible for obtaining, managing, and tracking insurance authorizations to ensure patients receive timely access to scheduled healthcare services. The ideal candidate will possess prior authorization experience, Epic proficiency, strong insurance knowledge, and the ability to manage a high-volume workload while maintaining exceptional accuracy and customer service. Key Responsibilities Initiate, obtain, and manage prior authorizations for medical services, procedures, and treatments. Review patient accounts and scheduled services within Epic to identify authorization requirements. Verify insurance eligibility, benefits, coverage, and payer-specific requirements. Submit authorization requests and supporting clinical documentation to insurance carriers. Monitor pending authorizations and proactively follow up to ensure timely approvals. Document authorization numbers, payer communications, and status updates within Epic. Collaborate with clinical teams, schedulers, providers, patients, and insurance representatives to resolve authorization issues. Identify cases requiring additional documentation, appeals, or escalation. Maintain accurate patient records and protect patient confidentiality in compliance with HIPAA regulations. Manage a high-volume caseload while meeting productivity, quality, and turnaround standards. Required Qualifications Previous Epic experience required. Hands-on prior authorization experience required. High school diploma or equivalent required. Strong understanding of insurance verification, payer requirements, and authorization processes. Excellent organizational, communication, and follow-up skills. Ability to manage multiple priorities in a fast-paced healthcare environment. Preferred Qualifications 1-2+ years of patient access, prior authorization, insurance verification, revenue cycle, or related healthcare experience. Hospital or healthcare system experience. Knowledge of medical terminology. Familiarity with CPT, HCPCS, and ICD-10 coding. Experience working with multiple insurance carriers and managed care plans. Strong problem-solving and customer service skills. Ideal Candidate Experienced processing prior authorizations in a healthcare setting. Comfortable navigating Epic and other healthcare systems. Detail-oriented with excellent follow-through. Able to communicate effectively with patients, providers, and insurance representatives. Demonstrates stable work history and commitment to delivering high-quality patient support. Why Apply? Opportunity to work with respected healthcare organizations throughout Chicagoland. Competitive hourly pay. Potential temporary-to-hire opportunities. Gain valuable experience within patient access and revenue cycle operations. City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation. By submitting your resume to City Staffing, you are agreeing to receive text messages about employment opportunities. Reply with STOP to stop receiving messages. Message & Data rates may apply. #
