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Job Description
Medical Office Associate - Quincy (4961)
Southern Illinois University - School of Medicine, United States
4 days ago
Location:
Quincy, ILLINOIS
Details
Posted:
Unknown
Location:
Salary:
Summary:
Summary here.
Details
Posted:
16-Jun-26
Location:
Quincy, IL
Categories:
Staff/Administrative
Internal Number:
5354766
This position serves the front desk of the FQHC dental clinic in Adams County, Quincy, Illinois. Functions of the position include, but not limited to: receive and document patient information over the phone or in-person, ensure patient information is accurate and up to date, collect payment and assist with dental billing and dental insurance needs, answer and route incoming calls, mitigate patient complaint, record in clinic dental health record with necessary information. This position will serve as the first point of entrance into the dental clinic for patients in person. •this position is on-site only•
70% Patient Receiving and Registration
Receives and welcomes patients into the clinic
Interviews patients to obtain demographic and billing information
Input, update, retrieve and review patient information Initiate new patient paperwork and dental record for new patients
Obtain patient signature's Generate schedules, prints forms and scans documents per policy/procedure
15% Telephones/Scheduling
Answers phones and routes appropriately Schedules, cancels and reschedules appointments
10% Cashiering
Understand and educate dental sliding fee scales and dental insurance
Collect payments and to patient accounts
Maintain and complete cashier registrar, credit card and cash batches Deposits bank deposits at local bank per protocol
5% Other
Assist with patient complaints according to policy/procedure
Credentials to be Verified by Placement Officer
High school diploma or equivalent.
Any one or any combination totaling one (1) year (12 months), from the categories below:
Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
Knowledge, Skills & Abilities (KSAs)
Working knowledge of medical terminology.
Knowledge of computers and data entry.
Skill in reading, comprehending, and following complex instructions.
Organization skills, including time management and workflow.
Oral and written communication skills.
Ability to interact with and assist patients and their families.
Ability to adapt and work under pressure and amid interruptions.
Ability to work with people from a variety of cultural economic, and educational backgrounds.
Ability to use a medical dictionary.
Ability to keep patient information confidential.
Ability to perform routine keyboarding accurately.
Ability to establish priorities and function independently.
Ability to lift 15 pounds of medical records.
Ability to perform simple calculations (such as adding, subtracting, and totaling).
Ability to function as a part of a team.
Condition of Employment:
Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
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About Southern Illinois University - School of Medicine
SIU School of Medicine was established in 1970 with a mission to educate physicians for central and southern Illinois. We are a medical school with four areas of excellence: medical education, patient care, research and community service. SIU School of Medicine provides education to undergraduate medical students, medical and surgical residents, fellows, and physician assistant students. Our clinical practice, SIU Medicine, includes a team of more than 250 health care professionals including university physicians and faculty members who are collectively dedicated to providing excellent medical care, advancement of care through research, and training the next generation of physicians. As the premier provider of health care services, SIU Medicine offers both primary care and specialized treatment services including preventative and diagnostic. SIU works in partnership with hospitals and clinics throughout central and southern Illinois to meet the health care needs of our communities.
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