CALL CENTER ROLE!

•

MUST HAVE EPIC EXPERIENCE

•

JOB TITLE

Patient Access Representative

LOCATION

4525 Weaver Parkway, Suite 250, Warrenville, IL 60555

HOURS:

8a-530p

PAY:

$21-23 per hour

CONTRACT

26 Weeks •Looking for candidates with high volume call experience (60-100 per day)

THIS IS A CALL CENTER ROLE!

!!!!!!!!!

Duties:

Telephone management, complex patient scheduling, managing appointments and customer service and hospital setting experience. Ability to multitask, excellent grammar and computer skills while actively listening and taking inbound calls. Not patient facing. Stable work history required.

Responsibilities:

Consistently practices Patients First philosophy and adheres to high standards of customer service, This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPM regulations. Provides exceptional customer service to patients which establish a positive first Impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of Issues or concerns that require escalation. Correctly Identifies and collects patient demographic information in accordance with organization standards Interacts with various hospital departments and physicians NMHC systems In a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined Performs medical necessity checks as necessary for scheduled services, communicates options to patient If appointment fails. Informs patients of any Issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently. completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient In financial or safety risk. Other duties as assigned.

Qualifications:

High School diploma or equivalent. Call Center 2.3 years customer service or medical office experience. Excellent interpersonal. verbal, and written communication EPIC Proficiency in computer data-entry/typing. Excellent verbal and written communication skills. Ability to read, write, and communicate effectively in English. Ability to type 40 wpm. Customer service oriented.

Job Types:

Full-time, Contract Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Epic:

1 year (Required)

HIPAA:

1 year (Required) Call center: 1 year (Required) EMR systems: 1 year (Required) medical office: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Warrenville, IL 60555 (Required)

Work Location:

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