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DelaTorre@eclaro.com (332) 206-0779 Sofia Dela Torre |
E
Eclaro
Patient Access Specialist
Career Insights for Registrar / Patient Service Representative
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Based on Illinois data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,421 / year median in Illinois
+9% projected growth
Job Description
Patient Access Specialist Job Number:
26-01500 Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Warrenville, IL area for one of our clients. ECLARO's client is a leading provider of healthcare workforce software and solutions. If you're up to the challenge, then take a chance at this rewarding opportunity!Responsibilities:
Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establishes a positive first impression of Client. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails. Inform patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross raining between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patients in financial or safety risk. Other duties as assigned.Required Qualifications:
High School diploma or equivalent. 2.3 years customer service or medical office experience. Excellent interpersonal. verbal, and written communication skills. Proficiency in computer data-entry/typing. Excellent verbal and written communication skills. Basic Computer Skills. Ability multi-task. Customer service oriented.Pay Rate:
$23.33/Hour Shift:
Day 5x8-Hour (08:30 - 17:00);Duration:
26 weeks If hired, you will enjoy the followingECLARO Benefits:
401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Sofia Dela Torre Sofia.DelaTorre@eclaro.com (332) 206-0779 Sofia Dela Torre |