Deaconess Emergency & Urgent Care
Lynch Road Deaconess Health System
3.

5 Evansville, IN Job Details 17 hours ago Qualifications Customer communication Microsoft Excel Microsoft Outlook Word embeddings High school diploma or

GED Typing Full Job Description Schedule:

7:00 AM

7:00 PM, 2 shifts per week, including weekend rotation.

Self-scheduling available.

Employment Information:

This position supports the Deaconess-Intuitive Health Emergency Room and Urgent Care partnership; however, the selected candidate will be employed directly by Intuitive Health and will be eligible for Intuitive Health compensation and benefits programs. To learn more about Intuitive Health and view the original posting, visit: Patient Access Advocate, PT, Days

Intuitive Health About the Role Join the launch team of a new Deaconess & Intuitive Health combined Emergency Room and Urgent Care.

The Patient Access Advocate serves as the first point of contact for patients, providing exceptional customer service while managing registration, insurance verification, payment collection, and front-desk operations. Key Responsibilities Patient registration, check-in, and check-out Verify demographics, insurance eligibility, benefits, and coverage Collect copays, deductibles, coinsurance, and point-of-service payments Maintain accurate patient records within the Electronic Health Record (EHR) Answer incoming calls and assist with patient inquiries Provide wayfinding and support to patients and visitors Scan, fax, copy, and maintain patient documentation Ensure clean billing through accurate account verification Maintain a welcoming, professional, and organized front desk environment Adhere to HIPAA, company policies, and customer service standards

Qualifications Required:

High School Diploma or GED 6+ months healthcare experience OR 1+ year customer service experience Minimum typing speed of 50 WPM Strong customer service, communication, and multitasking skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to work independently and collaboratively

Preferred:

Medical office or patient registration experience Insurance verification and eligibility experience Knowledge of medical terminology Familiarity with ICD-10, CPT, HCPCS, and billing processes Why Join Us? 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