Specialist-Registration

Specialist-Registration Job Description Overview Role:

Registration Specialist -

Urology Schedule:

Monday-Friday, 8:00 AM - 5:00 PM (Onsite) Role Overview Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Responsible for obtaining and entering demographic and financial information to ensure accurate records, appropriate reimbursement, and a positive patient experience. Key Responsibilities Patient check-in and check-out Collect co-pays and process payments Guide patients through registration and next steps Schedule appointments and coordinate patient visits Verify and update demographic and insurance information Utilize RightFax and other systems for documentation and communication Answer incoming calls and direct patients/visitors appropriately Collaborate with both local and statewide teams Top Skills for Success Calm, pleasant, and professional communication style Strong organizational skills and attention to detail Ability to multitask and manage patient flow efficiently Team-oriented mindset with a focus on collaboration Culture & Environment Cooperative, team-focused, and supportive environment Strong emphasis on patient-centered care and teamwork Training & Onboarding Cerner training (approximately 7 days) 6 weeks of "elbow-to-elbow" training with a mentor Benchmarks for Success 3

Months:

Independently managing check-in/check-out; building knowledge of insurance processes 6

Months:

Working independently with confidence; proactively asking questions 12

Months:

Fully independent; able to serve as a resource to others and explore career ladder opportunities Qualifications High School Diploma or equivalent required Basic Life Support (BLS) through AHA preferred 1-2 years of healthcare or related experience preferred Knowledge of medical terminology, insurance, and clinical workflows preferred Exposure to ICD-10 and CPT coding is a plus Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.