Referral Representative HealthLinc - 3.5 South Bend, IN Job Details Full-time 3 hours ago Qualifications Computer operation Phone communication Medical office experience In-person customer service High school diploma or GED Fax machines Clinical information systems Telephone systems Multi-line phone systems Productivity software Faxing Office phone management Full Job Description As a Referral Representative, you will act as a liaison between patients, our providers, and specialty sites; check patient eligibility and maintain accurate and timely documentation. This position will report to the Assistant Site Operations Director.

JOB RESPONSIBILITIES

Organizes appropriate referrals to specialists and remains a resource for patients and staff regarding the referral agencies and process. Checks Medicaid, Medicare, and private insurance websites for patients provider coverage. Completes referral information for patients as requested by the Providers. Maintains and updates referral resource binder. Manages open referral orders by finding documents and follows up with all parties involved. Assists with patient phone calls and questions. Follows up with specialty clinics to coordinate patients medical information flow. Maintains accurate and timely documentation. Obtain prior authorization for specific testing. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Education/Training High school diploma or equivalent Some college (not required but highly preferred) Experience At least 1-2 years of experience in a medical administrative position At least 1-2 years of experience in a customer service position Skills/Job Requirement Strong organizational and time management skills Strong customer service skills Proven ability to work well in a team environment Excellent verbal and written communication skills Proven experience with basic medical terminology (not required but highly preferred) Ability to follow HealthLinc policies and procedures Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Basic computer skills (Microsoft Office, EHR, online sources, etc.)

DIRECT SUPERVISION

N/A

REQUIRED TRAINING

All assigned Relias training