Admissions Coordinator

Description:

About the Role When families call us, it's often one of the most difficult moments of their lives. As an Admissions Coordinator, you will be the first voice they hear—the one that brings calm, clarity, and compassion when it matters most. We are looking for someone who is not only organized and efficient, but who genuinely cares about people and knows how to make others feel heard, supported, and understood. What You'll Do Answer incoming calls and provide a warm, compassionate first impression Guide families and referral sources through the initial steps of hospice care Gather basic information and coordinate next steps with our clinical team Ensure a smooth and timely admissions process Work closely with nurses, intake staff, and community partners What Makes You a Great Fit You're a "people person" who naturally puts others at ease You communicate with empathy, patience, and professionalism You stay calm under pressure and can handle emotional conversations You're organized, detail-oriented, and can juggle multiple priorities You take pride in providing excellent customer service What We're Looking For Experience in customer service, healthcare, or administrative support Strong communication and phone skills Ability to work in a fast-paced, team-oriented environment Healthcare or hospice experience is a plus—but not required Why Join Us Meaningful work that makes a real difference in people's lives Supportive, mission-driven team environment Opportunities to grow within a compassionate healthcare organization

Requirements:

Education & Experience High school diploma or equivalent required Associate's or Bachelor's degree preferred Minimum 1-2 years of experience in customer service, healthcare, or administrative support Experience in hospice, home health, or healthcare setting preferred Skills & Competencies Strong interpersonal and communication skills Demonstrated ability to communicate with empathy and professionalism Excellent phone etiquette and active listening skills Ability to remain calm and supportive in emotionally sensitive situations Strong organizational and multitasking abilities Basic computer proficiency (EMR systems, Microsoft Office, etc.)