POSITION TITLE

196 PSR

LOCATION

Clinical

REPORTS TO

Vice President of Provider Practice

REVISION DATE

May 2026

QUALIFICATIONS:

EDUCATION

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

REQUIRED

see above

PREFERRED

N/A

EXPERIENCE

REQUIRED:

N/A PREFERRED

1 year of medical office experience, Knowledge of medical terminology

OTHER REQUIREMENTS OR LICENSURE

Customer service skills, Strong organizational and time management skills Excellent verbal and written communication skills Strong multi-tasking skills

JOB DESCRIPTION

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).

COMPLIANCE AND REGULATORY EXPECTATIONS

All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to: OCH Code of Conduct OCH Policies and Procedures Scope of Practice within License/Certification. HIPAA and HIPAA Security Confidentiality Standards Workplace Safety Mandatory Training Annual Compliance Education

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES

Opening and closing the office Ensure waiting area is always neat Answering phones and directing to appropriate department/staff Create patient telephone encounters/actions/messages for other staff Scheduling appointments Screen patients for possible contagious illnesses and provide directions if patient should be seen via telemedicine Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc. Entering patient demographics into EMR Verification of insurance eligibility and benefits Obtain required forms (registration, health history, third party liability, NPP and consents) Identify insurance coverages and distinguish between primary, secondary and tertiary Obtain case in jury information for Workman's Comp and MVA Check patient in and out Contact patients that no show or cancel/reschedule report from confirmation calls Live confirmation calls for upcoming appointments Obtain and enter referral information Mark no shows in daily schedules Scan demographic documents into the patients' chart in EMR Report daily on no shows and rescheduling trends Open mail; distribute to appropriate individual/team Collect co-pays, TOS payments, prepayments and any outstanding balances Close out and balance cash drawer, complete bank deposit Balance daily transactions Run day end review and billing summary Work front end billing denials Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc. Read and comprehend patient billing to answer general questions General financial counseling: patient balances, payment options, setup payment plans Prep daily schedules and identify outstanding balances for upcoming appointments Have ability to communicate effectively (both verbal and written) with patients, physicians and other teammates Liaison between patient and clinical staff Additional tasks assigned by the Management

QUALIFICATIONS

EDUCATION:

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

REQUIRED

see above

PREFERRED

N/A

EXPERIENCE

REQUIRED:

N/A PREFERRED

1 year of medical office experience, Knowledge of medical terminology

OTHER REQUIREMENTS OR LICENSURE

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