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AR
Appalachian Regional Healthcare, Inc.
Hospital Clerk
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Kentucky data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,782 / year median in Kentucky
+6% projected growth
Job Description
Overview The Hospital Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients, and maintaining current and accurate patient accounts receivable ensuring that proper payors are billed and claims go out clean. Responsibilities Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation and prepares all necessary records relating to admission, payment, and discharge of patient. Serves as general receptionist for the hospital, operates communication systems, and provides general information concerning the hospital and/or patients condition in accordance with hospital and HIPPA guidelines. Maintains a roster of inpatients by name, bed number, and reports daily on admissions and discharges. Interviews patients, relatives or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor. Performs all necessary tasks to implement, maintain and produce patient billing, records and reports in an efficient and timely manner. Answers inquiries on patient accounts and advises patient on insurance benefits with HIPPA guidelines. Performs cashier duties, e.g., receipts of payments and issuance of receipts. Balance the cashier drawer daily. Assists with preparation of advance deposit memoranda and recommended account write-offs. Prints claims daily. Operates various office equipment. Contacts patients, doctors offices or others for information necessary to properly complete insurance or other type billings (insurance, Medicare, Workers Comp., PEIA, Blue Cross, Medicaid, etc.) May pull patient charts for appointments and /or admissions, assemble patient discharges, and files charts appropriately in the Medical Records department. Checks daily reports to determine that appropriate charges have been made. Maintains patient accounts on the STAR System. Operates computer systems (STAR, Claims Administrator, Laser Arc, Meda,), navigate internet web sites for insurance, provide spreadsheet reports, provide correspondence electronically. Attend workshops pertaining to position to stay abreast of constant changes (V-Tel, conference calls, etc.). Performs other related duties as assigned. Qualifications