Shift:

Full time: Monday/Friday 3pm-11:30pm $2,000 sign on bonus for all full time PERs . Internal employees- not eligible Key responsibilities

Patient Encounter Management:

Providing positive and effective customer service via phone that supports unit operations Collaborating with referring providers and practices via phone Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter

Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum qualifications

Education:

A high school level of education, bachelor's degree preferred

Experience:

Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies

Shift:

Full time: Monday/Friday 3pm-11:30pm Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. 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