Vision Patient Service Representative

Regular Full Time Lowell, MA LCHC ID#: 1006898055

Type:

Regular Full Time Category:

Non Clinical Base Pay:

$21.63/ Hour- Hourly Lowell Community Health Center (Lowell CHC) is a community-based health care organization. Our programs have been recognized as national models. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

Summary:

With a career at Lowell Community Health Center (Lowell CHC), you will be joining a dynamic team of passionate and talented people. At Lowell CHC, you will continue learning, growing and challenging yourself in your career. At the same time, you will help people look and see their best . The Eye Care Center at Lowell CHC is looking for a compassionate and flexible individual to join our team as a Patient Service Representative . You will be an essential team member that is committed to delivering exceptional care in our state-of-the art Eye Care Center that improves the health of the patients it serves through prevention, treatment and education. Our Patient Service Representatives serve an integral role on the Eye Care team with a wide variety of duties from greeting patients as they arrive to scheduling appointments and coordinating their care throughout the organization for the optimal patient experience in a fast-paced environment. We value individuals who are curious, dependable, skilled and flexible in their work. In return, we offer our employees a work environment that is positive, fair and provides opportunities to develop professionally.

Responsibilities:

Patient Reception:

Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers Greet patients and visitors with a warm and friendly demeanor Check in patients for their appointments and verify personal information Direct patients to appropriate waiting areas or examination rooms

Appointment Scheduling:

Facilitate patient registration, verify insurance information, and ensure accurate data entry in the electronic health record (EHR) system Schedule, reschedule, or cancel patient appointments as needed Provide information about appointment times and preparation requirements

Communication and Customer Service:

Deliver exceptional customer service, creating a welcoming environment for patients and visitors Resolve patient complaints and issues in a professional and timely manner Address patient inquiries or direct them to the appropriate staff members Communicate with care team to ensure smooth patient flow

Administrative Duties:

Maintain and update patient records in electronic health record (EHR) systems Collect co-pays and other payments, providing receipts as required Reconcile payments at end of shift with supervisor Manage patient intake forms and other documentation Explain patient insurance and eligibility to patients or refer to health benefits when needed Understand patient benefits with medical insurances, vision insurances for eye exams and materials (i.e. eyeglasses, contact lenses, etc.) and pull authorizations for visits or material benefits as needed from insurances Monitor and answer messages daily in Electronic Health Record system Process and schedule referrals to other providers/specialists in area when required, and if applicable, obtain prior authorizations from

PCP Office Organization:

Keep the front desk area clean and organized Ensure patient confidentiality and comply with HIPAA regulations Maintain office supplies and request restocking when necessary

Collaboration and Teamwork:

Work collaboratively with staff, including providers, assistants, optical team and other inter- department staff Assist in coordinating patient referrals to specialists or other departments Cross-train in other areas (i.e. optical, assisting, referrals, etc.)

Qualifications:

High school diploma or equivalent; additional education in healthcare administration or a related field is a plus Experience in a healthcare or customer service environment is preferred Effective communication and interpersonal skills Proficiency in Microsoft Office and EHR systems Ability to handle multiple tasks and work under pressure Knowledge of HIPAA and other healthcare regulations is beneficial Bi-lingual language skills are highly preferred

Requirements:

Schedule:

40 hours/week, (future hours may include 1 evening a week and at least 1 Saturday a month)

Work Environment:

Frequent contact with patients, families, visitors, nurses and other department staff. Occasional requests to change work areas to cover another priority area to meet patient needs. Occasional stress and pressure caused by multiple simultaneous demands. May be exposed to various infectious diseases. Universal precautions and techniques are included in orientation and the availability of protective wear is supported and encouraged when the employee is at risk for exposure.