A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for greeting patients, collecting their information, and assisting them with the admissions process. This role will ensure that patient data is recorded accurately and that all necessary paperwork and consent forms are completed.
Qualifications Qualifications:
High School Diploma or Equivalent required (Can this role accept experience in lieu of a degree? Yes) Experience in a healthcare or customer service role 1-2 years preferred
Knowledge, Skills and Abilities:
Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals. Strong attention to detail and accuracy in entering patient information and maintaining records. Familiarity with electronic health records (EHR) systems and basic computer proficiency. Empathy and compassion to provide a welcoming and caring environment for patients and their families. Ability to handle confidential and sensitive information with discretion and professionalism. Additional Job Details (if applicable)
Schedule:
Monday - Friday 8:00am-4:30pm
Location:
22
Atwood Drive, Northampton, MA Essential Functions:
Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system. Coordinate with patients and insurance companies to verify coverage and eligibility for medical services. Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit. Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations. Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines. Performs other duties as assigned Complies with all policies and standards. Remote Type Onsite Work Location 22 Atwood Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
