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UM
UMass Memorial Health
Birth Registrar, 20 Hours
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Massachusetts data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,358 / year median in Massachusetts
+14% projected growth
Job Description
Birth Registrar, 20 Hours UMass Memorial Health United States, Massachusetts, Worcester Aug 21, 2026
Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Exemption Status:
Non-Exempt Hiring Range:
$19.74- $26.
Schedule Details:
Holidays- No More Than Every Third Holiday, Monday through
Friday Scheduled Hours:
3:00 p.m.- 7:00 p.
Shift:
2- Evening Shift, 4 Hours (United States of America)
Hours:
20Cost Center:
99940- 5460
Identity Management Union:
SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver- regardless of their title or responsibilities.
Major Responsibilities:
1. Interviews patients and gathers information as required by the Commonwealth of Massachusetts for the completion of paternity papers, denials, birth statements and certificate, and Social Security forms. 2. Assists patients in handling of paternity papers, denials, and information changes. 3. Completes Fetal Death reports as needed. 4. Performs quality checks on completed birth certificates to ensure accuracy and completeness and that all aspects are in accordance with state laws. 5. Reviews prenatal statistic information for each birth for completeness and accuracy and forwards it to the Registry of Vital Statistics and respective city departments. 6. Provides birth certificate registration, and other birth related information, in person or over the phone, to parents, families, adoption agencies, the Registry of Vital Statistics, and representatives of other appropriate agencies. 7. Works closely with clinical teams to obtain accurate and timely data. 8. Greets and directs patients, families, visitors, and hospital personnel. Provides basic information on policies and procedures or direct requests to appropriate persons. Coordinates the flow of information to and from all areas within the department. . All responsibilities are essential job functions. II.Position Qualifications:
License/Certification/Education:
Required:
1. High school diploma or equivalent. 2. Notary Public. a. If Notary Public commission is not available upon hire/transfer, it must be obtained within 30 days from date of hire/transfer. If it is not obtained within 30 days of hire/transfer, the employee will be terminated, or employee may apply for another position for which the employee meets the minimum qualifications.Preferred:
N/A Experience/Skills:
Required:
1. Clerical skills and the ability to use computers to enter, retrieve, and process information. 2. Excellent interpersonal communication skills. 3. Ability to withstand significant level of on-going pressure, and ability to deal with individuals with tact, discretion, and diplomacy.Preferred:
1. Minimum one (1) year of clerical or administrative experience. 2. Knowledge of medical terminology and state requirements for birth statements and related items.Hours:
Monday-Friday, 3p.m.- 7 p.m. or 4p.m.
- 8 p.m. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health
- for our patients, our community and each other.