Medical Office Clerk (27509)

MEDICAL OFFICE

CLERKWalter Reed National Military Medical Center

ABOUT US

Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSI connects the right opportunities to the right people. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical Services. Our goal is to provide the highest quality professionals in the industry.

LTSI's culture delivers a strong work ethic while going above and beyond with a sense of urgency. We are an employee-driven company. We strive for excellence every day, which is what sets us apart from all the other government contractors. Our strong work ethic, sense of urgency and commitment to going above and beyond for our clients is what we value most!

As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) Minority Business Enterprise (MBE) that provides a broad range of administrative, project management, and medical staffing support services, we are also honored to be a Member of the Military Spouse Employment Partnership (MSEP), and we encourage military spouses to apply for any of our positions for which they feel they are qualified.

JOB TITLE

Medical Office Clerk

GOVERNMENT AGENCY & LOCATION

Walter Reed

NMMCJOB SUMMARY

Provides clerical/administrative support. Schedules appointments in

MHS GENESIS

for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with regulatory requirements. Tour of duty is between the hours of 0730 - 1600 Monday through Friday. Hours per day can vary, depending on the clinic mission; not to exceed 40 hours per week.

RESPONSIBILITIES

• Possess ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to perform a substantial range of medical record maintenance support.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Possess demonstrated outstanding professional competence.
• Possess well-developed human relations skills.
• Possess knowledge of the scope of care of their unit/clinic, knowledge of the unit/clinics policies and procedures
• Possess knowledge of unit/clinic for scheduling appointments and referring patients to the appropriate sections for appointments or treatment.
• Possess knowledge of how to refer or transfer patients to other medical clinics/units for appropriate tests, consultations or care.
• Possess thorough knowledge of the contents and order for assembling medical records, paper and electronic, the requirements for periodic review and update of records.
• Possess knowledge of medical terminology required to transcribe appropriate entries into medical records and other medical documents and forms.
• Possess sufficient knowledge of clinic/unit functions and services to properly arrange patient appointments or inpatient bed availability to prevent conflicts in patient care and treatment.
• Possess knowledge of regulations and policies related to patients' identification requirements; establishment of patient eligibility, to include the Defense Enrollment Eligibility Reporting System (DEER) system; procedures to be followed if deficiencies are noted; and restrictions relative to the release of medical information.
• Possess knowledge of the procedures and details of admission, care and discharge of inpatients and/or the in- processing, care and out-processing of outpatients and guests.
• Possess knowledge of regulations, guidelines, and policies related to patients and the authority under which the Ambulatory Data System (ADS); Corporate Information System (CIS), and Patient Appointment System (PAS) are applied and how they function. As an Advanced Office Clerk, Contractor employee is responsible for the central management of scheduling/appointing system.
• Possess knowledge and skill inquiring to obtain factual information and explain clinic/unit services, policies, procedures, regulations and complaint procedures to patients, family members and staff, etc.
• Possess knowledge and skill in informally resolving problems through discussion with patients voicing a complaint and when potentially exposed to mental and physical abuse from emotionally- disturbed patients and distraught visitors.
• Possess knowledge of format, spelling, grammar, and punctuation to type a variety of material. A qualified typist is required.
• Shall be able to read, write, speak and understand English.
• Be a U.

S Citizen

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES

MHS GENESIS

• Defense Enrollment Eligibility Reporting System (DEERS)
• Behavioral Health Data Portal (BHDP)
• Secure Messaging

ESSENTRIS

Limited Duty Sailor Marine Readiness Tracker (LIMDU SMART)

• Military Filing System - by sponsor social security number, terminal digit order, color-coded and blocked filing system.
• Contents of a military medical record, layout, sections, and family member prefix designation, forms used in a MTF, and the medical record tracking procedures.

Performance Outcomes:

• Provide clerical/administrative support. Responsible for full range of receptionist, recordkeeping, miscellaneous clerical duties, and other duties as assigned.
• Schedule appointments in

MHS GENESIS

for specialty and subspecialty medical care. Ensure eligibility for care and contact Patient Administration for verification when necessary.

• Call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Maintains patient confidentiality.
• Process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Compiles or extracts medical records data to ensure compliance with regulatory requirements.
• Receive patients and visitors as the initial point of contact, in person or telephonically. Obtain identifying information and determine the nature of the visit/call. Record and relay messages and/or redirect calls, as necessary.
• Ensure the patient completes all necessary forms prior to being seen by the provider.
• Provide information regarding unit, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc., or refer to other resources for difficult questions or concerns.
• Monitor and communicate delays in scheduled appointments to the appropriate staff and patients.
• Attempt to resolve complaints of a local administrative nature, and refer other complaints to the appropriate authorities.
• Enter, manipulate, and/or retrieve information and data from automated systems, as appropriate to the area assigned.
• Ensure all beneficiaries, excluding active duty, complete DD Form 2569 Third Party Collection Program - Medical Services Account - Other Health Insurance annually.
• Release and maintain automated master appointment schedule ensuring required appointment access is available at all times; coordinate appointments daily and process unexpected changes of provider schedules/rescheduling.
• Responsible for the central man.

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