A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Outpatient Addiction Medical Assistant- Full Time MATClinics Dundalk, MD Job Details Full-time $18 - $23 an hour 5 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance 401(k) 4% Match 401(k) matching Qualifications HIPAA compliance Phone communication In-person customer service HIPAA Healthcare privacy protection Customer engagement Office phone management Full Job Description Join Our Team as a Medical Assistant at
MATClinics Locations:
Rotation across our offices in the Greater Baltimore Area (Dundalk,Towson, Laurel, Annapolis, HdG) (Per company travel policy) . Who We Are & Why Join Our Team MATClinics specializes in helping individuals overcome addiction, including opioid, alcohol, and stimulant use disorders. We integrate medication-assisted treatment (MAT) with comprehensive behavioral healthcare, mental health therapy, psychiatry, and ongoing support services to effectively manage substance use disorders and treat the whole person.
Our Vision:
To guide each patient on a personalized recovery journey, addressing their physical, emotional, and daily needs.
Our Mission:
To integrate medication-assisted treatment with comprehensive behavioral healthcare and ongoing support services to effectively manage substance use disorders. What's In It For You? (Compensation & Benefits)
Competitive Pay:
$19.00- $23.00/ hr based on experience Starting salary is competitive and based entirely on your medical office experience and qualifications.
Comprehensive Health & Retirement:
401(k) with a 4% Safe Harbor match. Health insurance plans for individuals and families. Voluntary Short-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) insurance.
Personal Leave Sick and Safe Leave Paid Holidays Schedule:
40 hours per week, including at least one evening and every Saturday from 8am-3pm. (Schedules are subject to change based on patient needs). The Reality of the Role (What to Expect) We believe in being transparent—this is not a traditional Medical Assistant position. At MATClinics, you'll do much more than take vital signs. Every day requires balancing clinical responsibilities, administrative tasks, and exceptional customer service.
You'll:
Interview patients about their medical history, substance use, mental health, and recovery needs to help providers make informed clinical decisions. Spend a significant amount of time using technology to document patient information, manage electronic prescriptions, track lab specimens, and maintain accurate medical records. Prepare and manage injections, educate patients about services such as counseling and psychiatry, connect them with resources Answer challenging phone calls, schedule appointments, and help ensure the clinic runs smoothly. Maintain an all-hands-on-deck mentality. This includes assisting the admin team with answering phone calls, scheduling appointments, and performing light cleaning to keep clinical spaces sanitary and professional. This role may not be the best fit if you: Want a Medical Assistant role focused only on taking vitals and rooming patients. Prefer a slow-paced or highly predictable workday. Dislike working extensively with computers and electronic medical records. Feel uncomfortable discussing addiction, mental health, or other sensitive topics. Prefer to avoid answering phones or assisting with front office responsibilities. This is a challenging but incredibly rewarding position where you'll play a meaningful role in helping patients on their recovery journey every single day. What You Bring (Qualifications)
Customer Service :
High level of customer service and professional phone etiquette required, with the ability to maintain empathy and composure in a fast-paced environment.
Communication & Patient Engagement :
Strong interpersonal and communication skills are required, with a demonstrated ability to speak and write clearly, listen effectively, and engage compassionately with patients in recovery.
Tech-Intuitive:
You don't just have "basic skills"—you are fast and smart with software, apps, and digital filing.
SUD Knowledge:
You understand (or are ready to learn) the specifics of addiction, recovery, and treatments like Buprenorphine.
Flexibility:
You are okay with traveling to our different offices and working evenings and every Saturday.
Logistics :
A valid driver's license, reliable transportation, and the ability to travel between all office locations as required.
Education:
High School Diploma or GED. Associate's or Bachelor's degree in healthcare administration, psychology, human services, or a related field preferred. Ready to Make a Difference? Apply today to become a part of our community at MATClinics and contribute to our mission of providing high-quality addiction recovery services. Visit our careers page to apply! MATClinics is an Equal Opportunity Employer committed to diversity and inclusion. This position requires the access, use, and disclosure of protected health information (PHI) in accordance with HIPAA regulations and company policy. All staff are expected to uphold the mission, vision, and core values of MATClinics. Tuesday MA (8 hours) Thursday MA (8 hours) Friday Call Center 10am-6pm (8 hours) Saturday MA (7 hours)
