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Frederick Health Hospital

Patient Care Companion 7p-7:30a Part time

Entry-Level JobVerifiedNo experience needed

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$46,455 / year median in Maryland

+8% projected growth

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Job Description

Job Summary:
Performs various duties to assist in providing a safe patient environment under the direction of licensed personnel as a member of the health care team. This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.
Essential Functions:
Obtains report from supervising RN at beginning of Shift, or when taking over for another companion, outlining specific patient history and needs. Continuously observes one or more patients as ordered by the physician. Sits within visual distance of the patient who has orders to be under supervision. Recognizes patient behaviors that could jeopardize patient safety and intervenes to prevent harm. Proactively redirects the patients. Notify bedside staff immediately of any change or potential for compromised patient safety. Utilizes staff assist alarm appropriately and proactively. Provides feedback to the registered nurse regarding patient care and reports changes in patient status. Provides the patient with access to toileting, reading material, nutrition as approved by the nurse or physician. Does not give advice, make judgments and respects the patient's dignity and privacy. Reports behavior observations and conversations to RN for documentation purposes. Informs supervising RN when leaving the unit. Adheres to HIPPA and confidentiality standards. Performs other duties as assigned
Required Knowledge, Skills and Abilities:
Skilled in customer service, use of appropriate tone, language, ability to identify escalating behaviors, and utilize de-escalation techniques. Ability to identify patient behaviors that could jeopardize patient safety and intervene to prevent harm. Effective use of proper body mechanics when handling patients and wheelchairs. Must demonstrate dependability and ability to function independently.
Minimum Education, Training, and Experience Required:
High School diploma or equivalency preferred. High School students attending Career Technology classes for Healthcare or students enrolled in Nursing/Healthcare programs. 1 yr experience of patient care preferred Current CPR Certification not required but preferred
Schedule:
Part time (2) 12hr shifts/week, 7p-7:30a with rotating weekends and holidays Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable Hourly range: $17.51 - $18.36 Licenses & Certifications Preferred CPR/BLS Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.