Patient Service Representative

The Patient Service Representative (PSR) is primarily responsible for contacting and interviewing patients prior to their appointments. This position is for a Behavioral Health office. The position requires supporting the office staff by providing effective customer service to patients, vendors, insurance companies and other medical facilities. Flexibility and adaptability is a MUST for this position.

DUTIES AND RESPONSIBILITIES

• Contact patients via telephone, email, or text message prior to their scheduled appointment.
• Interview patients over the telephone, email, or text message to obtain a complete and accurate medical history, including surgical history and medications.
• Obtain complete patient demographics over the phone, email, or text message prior to appointments.
• Register new patients via telephone when scheduling appointments.
• Facilitate scheduling for office staff when scheduling for referral facilities.
• Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
• Complete all patient phone call assignments as assigned.
• Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
• Re-schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Assist other members of the Call Center as needed.
• Other duties as assigned.

Job Type:

Full Time Job Type:

Part-time Pay:

From $17.00 per hour

Work Location:

In person