A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
09/02/2026 Lead Registrar Position Summary The Lead Registrar provides daily support, guidance, and oversight of registration staff and patient admission activities to ensure efficient, accurate, and customer-focused registration services. This role serves as a subject matter expert in Patient Access processes, workflows, and best practices while promoting quality, productivity, and exceptional patient experiences. The Lead Registrar collaborates with internal departments, monitors performance metrics, and proactively communicates operational concerns to leadership. Key Responsibilities Provide day-to-day support, direction, and monitoring of Patient Access registration staff. Review and monitor point-of-service collections to ensure departmental goals are achieved. Audit registrations for accuracy, completeness, and compliance with established workflows, including documentation, scanned records, and account comments. Experience One (1) to three (3) years of Patient Access, registration, or healthcare admissions experience required. Previous lead, trainer, or supervisory experience preferred. Knowledge, Skills, and Abilities Knowledge of Patient Access registration processes, insurance verification, and patient admissions. Strong understanding of customer service principles and patient experience standards. Experience auditing registrations and monitoring quality and productivity metrics.
Pay Range:
$19.10 to $28.65 B ase pay is determined by a variety of factors including the market range, candidate's qualifications and experience, as well as internal peer equity.
Benefits:
Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support 403(b) retirement plan with employer match, pension, and life and disability insurance Tuition reimbursement toward advanced degrees and specialty certifications Generous paid time off, fitness discounts, and free on-site parking About Northwest Hospital Northwest Hospital is a full-service community hospital in Baltimore County serving Randallstown, Pikesville, Owings Mills, and beyond. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Northwest delivers compassionate, high-quality care close to home, with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients. About LifeBridge Health LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland. Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
